Oferta pracy

Pursuant to the Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the “GDPR”, we inform You that Wipro IT Services Poland Sp. z o.o. with registered office in Warsaw, hereinafter referred to as the "controller" or “Wipro”, will process your personal data and will be the controller of your personal data.

You can contact Wipro by sending letter to the following address: Wipro IT Services Poland Sp. z o.o. Aleje Jerozolimskie 123a, 02-017 Warszawa, or by sending email: [email protected]

Wipro will process your personal data in order to conduct the recruitment process based on Article 6 Section 1 letter a) of the GDPR and Article 9 Section 2 letter a) of the GDPR, i.e. based on your consent, and in the case of your extended consent, also for the purposes of future recruitment – in the scope of the data included in your CV and motivation letter, and Article 6 Section 1 letter f) of the GDPR, i.e. based on Wipro legitimate interest – in the scope of the data gathered during recruitment process. Wipro does have the justified interest in verification of your qualifications and information’s provided in documentation.

You have the right to withdraw your consent at any time without affecting the lawfulness of the processing, which was made on the basis of consent before its withdrawal.

Your data will be shared with other entities from Wipro group, entities which cooperates with Wipro in the scope of the recruitment, IT services, and in cases indicated in the provisions of law, for reference to the authorities in connection with their proceedings. Wipro might transfer your personal data to entities from Wipro group located outside of EEA, however each time your data will be properly protected and secured, and basis of such transfer will be the agreement on processing the data based on the standard clauses approved by European Commission. You have the right to receive a copy of such personal data from Wipro.

Your personal data will be stored for a period not longer than the duration of the current recruitment procedure, however not longer than within 6 months upon the end of the current recruitment process, and in the case of your consent to the processing of data for the purposes of future recruitment - for a period not longer than 5 years.

You can submit to Wipro an application regarding personal data about: (i) rectification / correction of personal data; (ii) deletion of data; (iii) limiting the processing of personal data, i.e. suspending operations on personal data or not deleting data - according to the submitted application; (iv) access to personal data; (v) transfer of data to another personal data controller.

You can object at any time to the processing of personal data based on art. 6 Sec. 1 letter f) of the GDPR. Wipro will then no longer process such personal data unless it demonstrates the existence of valid legally established grounds for processing that override the interests, rights and freedoms of the data subject, or the grounds for determining, investigating or defending claims.

Pełną informację odnośnie przetwarzania Twoich danych osobowych znajdziesz 
WIPRO IT SERVICES POLAND Sp. z o.o.

Application Help Desk Analyst with German

WIPRO IT SERVICES POLAND Sp. z o.o. O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Gdańsk, pomorskie

  • Ważna jeszcze 17 dni
    do: 15 lis 2020
  • Specjalista (Mid / Regular)
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future


Currently we are looking for a person on the position of:

Application Help Desk Analyst with German
Location: Gdansk (remote work possible)

Language Required: German

Requirements:

  • Minimum 2+ years’ experience in an Application/ Service Desk / IT Support in a global organization
  • Worked for the helpdesk supporting technical applications that are in Java, .Net, Oracle based systems/platforms.

Role & Responsibilities:

  • Server the first point contact for Customers seeking technical assistance
  • Prime responsibility to take incoming calls or handle email/ web tickets
  • Verifying the issue and categorization / prioritization of the incident
  • Verifying the ticket type selected by the L1 while creating the ticket
  • Referring KB for workaround / resolution and attempting resolution
  • Tracking resolution and updating KB
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Ticket re-assignment to PRG's if ticket unresolved by L2 (wherever applicable)
  • Correct Routing of tickets with other PRG's
  • Recording trend of calls and identifying outages proactively
  • Callbacks for customer not reachable cases / customer request and unresolved issues
  • Recording outage / bulletin message in Remedy / ACD
  • Updating the outage / bulletin message in Remedy / ACD based on the status update received by the PRG
  • Callback the user and confirm resolution (wherever applicable)
  • Undergoing mandated process training as defined by the project
  • Create internal knowledge base / White papers
  • Proactive Remedy Queue Management

Behavioral Skills & Attributes:

  • Should have knowledge in Service/Application Desk Operations
  • Should have analytical & reasoning skills
  • Technical knowledge on AD, O365, Win10, SCCM.
 
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future


Currently we are looking for a person on the position of:

Application Help Desk Analyst with German
Location: Gdansk (remote work possible)

Language Required: German

Requirements:

  • Minimum 2+ years’ experience in an Application/ Service Desk / IT Support in a global organization
  • Worked for the helpdesk supporting technical applications that are in Java, .Net, Oracle based systems/platforms.

Role & Responsibilities:

  • Server the first point contact for Customers seeking technical assistance
  • Prime responsibility to take incoming calls or handle email/ web tickets
  • Verifying the issue and categorization / prioritization of the incident
  • Verifying the ticket type selected by the L1 while creating the ticket
  • Referring KB for workaround / resolution and attempting resolution
  • Tracking resolution and updating KB
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Ticket re-assignment to PRG's if ticket unresolved by L2 (wherever applicable)
  • Correct Routing of tickets with other PRG's
  • Recording trend of calls and identifying outages proactively
  • Callbacks for customer not reachable cases / customer request and unresolved issues
  • Recording outage / bulletin message in Remedy / ACD
  • Updating the outage / bulletin message in Remedy / ACD based on the status update received by the PRG
  • Callback the user and confirm resolution (wherever applicable)
  • Undergoing mandated process training as defined by the project
  • Create internal knowledge base / White papers
  • Proactive Remedy Queue Management

Behavioral Skills & Attributes:

  • Should have knowledge in Service/Application Desk Operations
  • Should have analytical & reasoning skills
  • Technical knowledge on AD, O365, Win10, SCCM.
 

Ogłoszenie archiwalne