Oferta pracy

Application Support Analyst, Elite

Thomson Reuters CorporationO firmie

  • Gdańsk, pomorskie

  • Ważna jeszcze 23 dni
    do: 03 cze 2021
  • Umowa o pracę
  • Specjalista (Mid / Regular)

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 
Application Support Analyst, Elite
Miejsce pracy: Gdańsk
116059

We are looking to establish a new Application Support Team based in Gdańsk that will focus on providing a quality application support service to customers of Thomson Reuters Elite.

Thomson Reuters Elite is the leading global provider of innovative business management solutions that enable law firms and professional services organizations to streamline operations, maximize efficiency, and increase visibility into all aspects of their businesses. Elite is focused on enabling firms of all sizes and locations to meet their true potential and provide the best service for their clients.

About the Role

The role is to provide application support to predominately legal sector clients based in the EMEA region using a variety of Practice Management products by Thomson Reuters Elite. This role includes but is not limited to remote troubleshooting client systems across various platforms through use of SQL Management studio, back end logs, front end application testing, documentation research and legal accounts experience.   

Primary Responsibilities:
  • Problem resolution – Communicate and recommend business process, procedures and diverse information to resolve customer issues. Gather complete customer information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to the customer’s business operation and document steps taken. Use remote access utilities and other resources as needed and escalate issues to lead or senior level analysts when necessary.
  • Customer satisfaction – Respond to and communicate timely and effectively with customers providing professional, courteous and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions.
  • Teamwork – Interact with colleagues to resolve customer issues effectively and timely. Participate in team meetings and contribute suggestions and solutions to increase effectiveness. Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with others.
  • Technical expertise – Acquire and maintain expertise of Elite’s software products and operating platforms and how customers can utilize and/or adapt software to effectively manage their business both financially and operationally.

About You 

Qualifications and Desired Experience:
  • Bachelor’s degree or equivalent experience
  • Experience in Practice Management applications.
  • Experience in financial operations, legal accounting and business processes in the legal sector or professional services industry.
  • Exceptional customer service skills with expertise in troubleshooting and solving complex problems.
  • Excellent organizational, time and workload management, written and verbal communication skills
  • Working knowledge of SQL would be desirable.

What's in it for you?
  • Casual and diverse office environment where colleagues come from over 30 countries
  • Competitive salary
  • Flexibility and home-office opportunities
  • Two additional days off for voluntary jobs
  • Wellbeing scheme including private healthcare, pension, Multisport card and more
  • High standards of ethics in the workplace

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 
Application Support Analyst, EliteNumer ref.: 116059

We are looking to establish a new Application Support Team based in Gdańsk that will focus on providing a quality application support service to customers of Thomson Reuters Elite.

Thomson Reuters Elite is the leading global provider of innovative business management solutions that enable law firms and professional services organizations to streamline operations, maximize efficiency, and increase visibility into all aspects of their businesses. Elite is focused on enabling firms of all sizes and locations to meet their true potential and provide the best service for their clients.

About the Role

The role is to provide application support to predominately legal sector clients based in the EMEA region using a variety of Practice Management products by Thomson Reuters Elite. This role includes but is not limited to remote troubleshooting client systems across various platforms through use of SQL Management studio, back end logs, front end application testing, documentation research and legal accounts experience.   

Primary Responsibilities:
  • Problem resolution – Communicate and recommend business process, procedures and diverse information to resolve customer issues. Gather complete customer information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to the customer’s business operation and document steps taken. Use remote access utilities and other resources as needed and escalate issues to lead or senior level analysts when necessary.
  • Customer satisfaction – Respond to and communicate timely and effectively with customers providing professional, courteous and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions.
  • Teamwork – Interact with colleagues to resolve customer issues effectively and timely. Participate in team meetings and contribute suggestions and solutions to increase effectiveness. Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with others.
  • Technical expertise – Acquire and maintain expertise of Elite’s software products and operating platforms and how customers can utilize and/or adapt software to effectively manage their business both financially and operationally.

About You 

Qualifications and Desired Experience:
  • Bachelor’s degree or equivalent experience
  • Experience in Practice Management applications.
  • Experience in financial operations, legal accounting and business processes in the legal sector or professional services industry.
  • Exceptional customer service skills with expertise in troubleshooting and solving complex problems.
  • Excellent organizational, time and workload management, written and verbal communication skills
  • Working knowledge of SQL would be desirable.

What's in it for you?
  • Casual and diverse office environment where colleagues come from over 30 countries
  • Competitive salary
  • Flexibility and home-office opportunities
  • Two additional days off for voluntary jobs
  • Wellbeing scheme including private healthcare, pension, Multisport card and more
  • High standards of ethics in the workplace

Ogłoszenie archiwalne