Application Support Analyst
Thomson Reuters Corporation
- offer expired 18 days ago
- contract of employment
- specialist (Mid / Regular)
Your primary responsibility will be providing application and technical support to Thomson Reuters Legal Platform customers across the entire product range.
You’ll be expected to liaise with customer personnel and internal development teams to troubleshoot software, or system configuration problems, and identify and provide solutions.
You understand that timely and informative communication is the key element to good customer service.
You understand the importance of effectively documenting customer issues and updating call tracking software in a timely manner.
You are passionate about providing a high standard of customer service and are not afraid to take ownership of support issues and to ‘go the extra mile’ to succeed.
You’ll be required to participate as part of the global emergency support rota for escalated customer issues, which includes an on-call provision to cover some early, late, weekend and holiday support requirements.
You will display a strong desire to learn and to share that knowledge with colleagues, through documentation and training,...
You’ll be looking for a great opportunity to join an exciting organisation who are at the cutting-edge of cloud-based enterprise collaboration & digital content management software. As an expert and professional in your field, you’ll understand the importance of maintaining excellent written and verbal communications skills and the ability to deal with customers and internal project teams whilst under pressure.
Thomson Reuters is a leading provider of innovative collaboration and publishing software to large international customers in the legal, banking and corporate sectors. As our Application Support Analyst you’ll already have demonstrable experience working in a support desk environment, preferably within the legal sector or a similar time-sensitive industry. You’ll speak and communicate directly with customers across the globe as well as internal staff based in offices in multiple time zones. You’ll embrace the customer centric philosophy of Thomson Reuters and be able to competently handle and take ownership of problems and situations reported to the team by troubleshooting and coordinating with internal teams, or technical contacts and third parties, to resolve the issues quickly and efficiently.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on thomsonreuters.com.