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Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Application Support Analyst

Thomson Reuters Corporation

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired a month ago
  • contract of employment
  • full-time
  • entry level & blue collar

Your responsibilities

The role is to provide application support to predominately legal sector clients based in the EMEA region using a variety of Practice Management products by Thomson Reuters Elite. This role includes but is not limited to remote troubleshooting client systems across various platforms through use of SQL Management studio, back end logs, front end application testing, documentation research and legal accounts experience.

Primary Responsibilities:

Problem resolution – Communicate and recommend business process, procedures and diverse information to resolve customer issues. Gather complete customer information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to the customer’s business operation and document steps taken. Use remote access utilities and other resources as needed and escalate issues to lead or senior level analysts when necessary.

Customer satisfaction – Respond to and communicate timely and effectively with customers providing professional, courteous and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions.

Teamwork – Interact with colleagues to resolve customer issues effectively and timely. Participate in team meetings and contribute suggestions and solutions to increase effectiveness. Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with...

Our requirements

This position will operate on the following shift patterns (Monday to Friday) rotated monthly:

• 10:00 to 18:00

• 10:30 to 18:30

• 11:00 to 19:00

Thomson Reuters Elite is the leading global provider of innovative business management solutions that enable law firms and professional services organizations to streamline operations, maximize efficiency, and increase visibility into all aspects of their businesses. Elite is focused on enabling firms of all sizes and locations to meet their true potential and provide the best service for their clients.

This team will be providing support across the following solutions:

• 3E (Enterprise Business Management solution)

The team will provide support to primarily EMEA customers as well as North America customers.

About the Role

The role is to provide application support to predominately legal sector clients based in the EMEA region using a variety of Practice Management products by Thomson Reuters Elite. This role includes but is not limited to remote troubleshooting client systems across various platforms through use of SQL Management studio, back end logs, front end application testing, documentation research and legal accounts experience.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.