Oferta pracy

Application Support Analyst

International Paper PolskaO firmie

  • Lubicz 23, Kraków, Polska
    Kraków, małopolskie
  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

International Paper Polska

Lubicz 23


At IP GBSC we provide a variety of advanced, value-added services within one of the world’s most respected packaging, pulp and paper companies.

We help people receive sustainable and recyclable products they depend on every day. Learn more at IPkrakow.com
Application Support Analyst

You will be responsible for:

  • Providing high quality, timely results in the support of third-party and custom-developed applications
  • Providing high quality, timely results when installing, upgrading, sustaining, testing, and/or configuring applications
  • Responding to Service Desk Incidents Tickets and caring out the corrective actions in a timely manner
  • Testing enhancements, interfaces between systems and upgrades to ensure that they meet business needs
  • Utilizing standard IT tracking and reporting systems to provide quality data for IT metrics
  • Building key relationships and contributing to a positive work environment through collaboration with teammates and other stakeholders
  • Recognizing and supporting IT processes, services, and initiatives
  • Appling best practices around IT architecture and reuse
  • Taking a high level of ownership in your working environment and constantly striving to make your environment more efficient
  • Working within the standards of the operating environment and following standard processes
  • Being dedicated to continuous self-improvement and keeping competencies and skill sets current
  • Providing documentation of developed systems and other processes

You have:

  • At least 2 years of IT systems administration or business applications support experience
  • Knowledge of Windows client and server:
    • File system, services and security
    • Software installation procedures
    • Windows software troubleshooting
    • Remote Access / Remote Desktop
    • Windosw-based scropting and application development (a plus)
  • Proficiency with MS Office applications
  • Strong analytical and complex problem solving skills
  • Great customer handling skills
  • Strong communication skills
  • Strong aptitude for learning new skills and applications
  • Knowledge of SharePoint technologies – SP 2016 or other documents flow application will be advantage
  • Familiarity with SQL, PL/SQL will be an advantage
  • Working knowledge of business process areas such as finance, purchasing, sales and marketing, supply management


You will enjoy the full range of benefits from day one:

Great location

Get to the office easily every day – it’s right in the city center


Adapt your work schedule to your needs. We offer flexible
working hours and home office whenever business allows


Enjoy stable employment and great working
conditions in a company with more than
120 years of history

Wellbeing Support

Use free and confidential psychological
and wellbeing support


Have fun with great people at our company parties
and events. We like to spend time together also
after work


Get involved in IP volunteering and charitable programs.
Become an eco-ambassador

Health and Wellness

Boost your body and mind with our multiple health
and wellness initiatives

Social Funds

Choose whatever you like from our Benefits & Recognition
platform. Your account will be charged monthly


Take advantage of internal expert-led trainings and cross-functional
development opportunities

Language courses

Learn languages on our treat. Any language is possible as long as there is a business reason

Medical Care

Get yourself and your family covered with a private medical care package


Feel proud of working for one of the most ethical, responsible and sustainable companies in the world

Please submit your CV in English

The information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications.
Any supplementary information you provide is processed on the basis of your consent.
For the purpose of application to the position specified in the job posting we ask you to place the following statement in your application:
“I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the recruitment process.”
If you want to take part not only in the recruitment process for the job position you applied for but in future recruitment processes as well, we ask you to place the following statement in your application:
„I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o for the purpose and to the extent necessary in the current recruitment process and in the future recruitment processes as well.”

Why is this job for You:

The position offers opportunities to work in a highly-collaborative, highly-technical environment, operating within a shared-services model. It’s interesting work affiliated with business applications support. Out Company focuses on the development of its employees so you will have the opportunity for systematic expansion of your technical competence. It is a chance both on contact with Microsoft technologies as well as the opportunity to the development in the field of projects delivery.

You will be responsible for the support and enhancement of third-party software packages (like for example FileNet, SharePoint etc.. ) and custom-developed application to meet the business users in International Paper, primarily working on both US and Global systems. You will interact with operational and supervisory personnel within IP and with our outsource partner to provide operations support for business partners.

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