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Application Support Analyst

Infosys PolandAbout the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired 21 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Providing hands-on Level 2 production support of Corporate Center business aligned applications

  • Govern production support execution as aligned to existing ITIL framework

  • Follow effective and efficient operational policies, processes and procedures

  • Ensure all forms of workload are managed in line with established processes and procedures

  • Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.

  • Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)

  • Possess strong verbal, writing and communication skills

  • Unix, Oracle, Sybase, Scheduling, Autosys, Informatica - all are very valuable skills for this role. You need to be a hand-on person.

  • Have a strong ability to solve complex issues

Our requirements

  • Bachelor's degree (Computer Science preferred)

  • 3 years of experience in IT support role within Financial services industry

  • In-depth knowledge and understanding of Incident and Problem Management practices.

  • Demonstrated hands-on domain skills and track record of successful projects and deliveries

  • Deep knowledge on most of the following - Unix, Oracle, Sybase, Autosys, Informatica

  • Automation mindset and knowledge in tools like Automation Anywhere, IP center, Netcool; knowledge of Python is highly desirable.

  • Highly refined and professional in verbal and written communications

  • Demonstrable experience in delivering a quality operational service to customers

  • Experience in operating under a Global team environment

  • ITIL Qualified & proficient in using Service Now

Infosys Poland

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

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