Oferta pracy

Citi Poland

Application Support Analyst

Citi PolandO firmie

  • Warszawa, mazowieckie

  • Ważna jeszcze 23 dni
    do: 07 maj 2021
  • Umowa o pracę
  • Specjalista (Mid / Regular)
Grafika górna
The Application Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Application Support Analyst
Location: Warszawa
113912
Responsibilities:
  • The Apps Support Analyst provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Has the ability to operate with a limited level of direct supervision.
Qualifications:
  • 2-5 years experience.
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
Education:
  • Bachelor’s/University degree or equivalent experience
We offer
  • Opportunity of professional development in the international and well-established company
  • Learning opportunities and challenging assignments in which you can utilize your knowledge
  • Competitive social benefits
  • Chance for a career evolution within Citi business structures
  • Development value: Citi provides wide breadth of opportunities globally for outstanding candidates.
The Application Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Application Support AnalystNumer ref.: 113912
Responsibilities:
  • The Apps Support Analyst provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Has the ability to operate with a limited level of direct supervision.
Qualifications:
  • 2-5 years experience.
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
Education:
  • Bachelor’s/University degree or equivalent experience
We offer
  • Opportunity of professional development in the international and well-established company
  • Learning opportunities and challenging assignments in which you can utilize your knowledge
  • Competitive social benefits
  • Chance for a career evolution within Citi business structures
  • Development value: Citi provides wide breadth of opportunities globally for outstanding candidates.

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