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Application Support Engineer

Lyreco Advantage

Lyreco Advantage

aleja Grunwaldzka 472d

Oliwa

Gdańsk

Technologies we use

Expected

  • SQL

  • WordPress

Optional

  • Java

  • JavaScript

  • Python

Operating system

Your responsibilities

  • Building, maintenance and support of webshop applications

  • Ensuring that applications and interfaces remain available and stable to end users

  • Communicating with Internal Development Teams/Vendors to find resolutions to reported software faults and to ensure that defects and change requests are managed effectively

  • Maintaining and improving monitoring of applications

  • Providing Service Improvements through improvement backlog

  • Assisting the business with product testing when required

  • Participating in small to medium-sized projects to implement application changes, new releases/sprints and/or new applications

  • Creating and enriching of knowledge base articles

  • Providing extended out of hours support when necessary (on-call shift)

Our requirements

  • Bachelor Degree in Computer Science or equivalent experience

  • At least one year experience in business application support (2nd line)

  • Familiarity with system monitoring tools

  • Knowledge of Windows and Unix systems with basic scripting skills

  • Advanced level of English

  • Excellent communication skills and attention to details

  • Familiarity with ITIL framework, especially: incident, problem and change management

  • Analytical approach with outstanding problem-solving capabilities

  • Good level of SQL

  • Optional

  • Knowledge of web security

  • Knowledge of CMS - content management systems, like Wordpress, Typo3 etc.

  • Basic development knowledge of Java, Python, Javascript

  • Experience in troubleshooting applications based on Java, Python or JavaScript

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

Lyreco Advantage

In June 2021, Lyreco, a leading distributor of workplace products and solutions in Europe and around the world, acquired Staples Solutions’ overall operations in Norway, Sweden, Denmark, Germany, Austria and Poland, as well as Staples Solutions’ Central Shared Services (IT, eCommerce, Customer Experience, Merchandising, Supply Chain Planning and Finance) in Poland and The Netherlands.All together, driven by our common strive for passion, excellence, respect and agility, we are constantly looking to innovate and evolve so that our employees, customers and business continue to grow and develop. We believe in a culture that inspires our employees to be the best they can be. Through a perfect blend of people, technology and our corporate social responsibility strategy, we commit to deliver a Great Working Day for all.

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