Oferta pracy

Application Support Engineer

Loyalty Partner Polska Sp. z o.o. (PAYBACK)

  • Towarowa 28, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment

Loyalty Partner Polska Sp. z o.o. (PAYBACK)

Towarowa 28



Technologies we use


  • Linux

  • Apache

  • Tomcat

  • Weblogic

  • SQL

About the project

The Application Support Engineer will work in an international environment with operations and development colleagues to ensure application support for PAYBACK Italy, Mexico, Austria and Poland.

Your responsibilities

  • Monitoring (including continuous improvements), analysis of performance issues and incidents

  • Incidents, Changes and Problems Management

  • Ensure issue resolutions happens withing agreed RTO

  • Logs review, data discovery in database tables for investigation of failures. Raise a defect and start pro-active work on resolution when the issue got identified. Escalate unexpected behavior (bugs in implementation) to the implementers team.

  • 2nd level operation, administration and configuration of Linux based applications (Apache / Tomcat / Weblogic).

  • Interface with external service providers and partners, ensuring consistent service delivery across the platform.

  • Interface with business partners and sponsors, driving rapid issue resolution for identified event and incident.

Our requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field

  • 3+ years experience as a Production Support Engineer, with emphasis on monitoring, incident, problem, and change management procedures following ITIL process

  • Proven ability to communicate the cross-functional teams

  • Strong analytical / trouble shooting skills

  • Knowledge of Linux operating systems, including shell or python scripting

  • SQL knowledge, PL/SQL knowledge is an advantage

  • Experience with operation of web (Apache / Tomcat) and application servers (Weblogic)

  • Working knowledge of flat file and XML based batch processing

  • Working knowledge of common communication protocols (i.e. SFTP, T3, JNDI, etc.)

  • Strong ability to communicate clearly with Business Partners, Leadership, non-technical end users

This is how we organize our work

Team size

  • 4

This is how we work

  • in house

Development opportunities we offer

  • external training

  • intracompany training

  • soft skills training

  • space for experimenting

  • substantive support from technological leaders

  • technical knowledge exchange within the company

  • time for development of your ideas

What we offer

  • Employment contract? Of course. With us you do not have to worry about future employment

  • ‎Benefits? We have them! Among others: corporate incentive program, sport card, private medical care

  • ‎Flexible working hours? Sounds great! We start working between 8 and 10

  • ‎Convenient location? Sure, why not. We invite you to our new office at the Rondo Daszyńskiego. Currently we are also working remotely

  • ‎Friendly atmosphere at work? YES! In PAYBACK, the people are in the heart of everything‎

  • ‎Dress code? We definitely say no. There are no rigid dress code rules in our company

  • ‎Something is missing? Open communication is our priority, so dare to ask!‎

  • Benefits

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • corporate library

  • no dress code

  • coffee / tea

  • employee referral program