Oferta pracy

Application Support & Maintenance Manager

FM LogisticAbout the company

  • Tarczyńska 111A, Mszczonów
    Mszczonów, Masovian
  • Offer expired 12 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

FM Logistic

Tarczyńska 111A

Mszczonów

Technologies we use

Expected

  • WMS

Your responsibilities

  • Oversees team as they provide complex responsive support to customers and complete all daily tasks and projects as requested, on-time, and with attention to detail and quality.

  • Manages issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends.

  • Plans and develops scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

  • Evaluates all problem and impact analysis and recommends solutions and workarounds.

  • Administers all upcoming plug-ins, new service packs and versions and ensures effective implementation to provide better services.

  • Creates a clear and precise problem definition – Root Cause Analysis.

  • Implement change requirements as part of a structured change control process.

  • Develops and follow appropriate policies and procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer incidents and requests - attention to proper detail when documenting tickets is essential for accurate reporting and maintaining historical ticket data.

  • Works closely and collaboratively with resources across different regions to effectively manage the support operation.

  • Proactively monitors assigned open tickets, contact customers, and update tickets on a timely basis.

  • Assists the Unit Tests and User Acceptance Tests.

  • Provides excellent customer service using the available communication methods.

  • Translates business objectives and determines how to use resources to meet schedules and goals.

  • Develops and manages the annual budget for ongoing and new projects and programs.

  • Measures, monitors, and maintains team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).

  • Embodies Personal Learning, Builds High-Performing Teams, Aligns Goals with Strategy, Makes Effective Decisions in daily work, and seeks opportunities to apply and enhance management skills.

  • Minimal On-call shifts are required.

Our requirements

  • Minimum of 3 years of experience in Application Support & Maintenance or a similar environment with demonstrated, sustainable success.

  • Very good knowledge and understanding of WMS, TMS, CMS systems and related logistic processes.

  • IT experience in the Logistic sector.

  • Understand the strategic direction of the business to ensure that new features and functions are implemented to conform to stated strategies and business needs.

  • Experience in leading a cross-functional and geographical spread teams.

  • Proven experience in executing risk-mitigation solutions in a fast-paced, high growth, business environment.

  • Experience managing, negotiating and communicating effectively with internal or external business partners.

  • Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and within tight deadlines.

  • Experience with ITIL standards and best practices.

  • Demonstrated analytical and quantitative skills to use hard data and matrix to make assumptions and develop business cases.

  • Ability to communicate technical/security items to non-technical audiences.

  • Project management, ownership, and accountability while delivery on a client's needs.

  • Professional written and verbal communication skills (min. B2).

Optional

  • 2-4 years of management experience in a support environment.

  • ITIL Foundations certification.

What we offer

  • Unique possibility to develop your career within a multinational environment of one of the biggest logistic companies existing in the market since 1967.

  • Work-life balance.

  • Flexibility and Home Office opportunities ex. 1 day per week.

  • Possibility to work on various locations ex. Janki, Mszczonów, Tomaszów Mazowiecki, Jarosty.

  • Opportunities for growth and promotions in all directions – vertical and horizontal.

  • External and internal training, courses, conferences.

  • Attractive remuneration package and motivating annual bonus scheme.

  • Possibility to change department or scope.

  • Private medical healthcare with a possibility to extend and cover family members.

  • Life insurance with a possibility to extend and cover family members.

  • Social fund benefits package.

  • Sport cards (subsidized by the company) and sport teams e.g. cycling team.

  • Employment stability.

  • Access to innovative technologies with which we work on a daily basis.

  • Discounts for employees at selected petrol stations.

  • CSR programs, initiatives and activities in areas such as environment, community involvement & development, wellbeing and operating practices.

  • Various company events for employees and their families.

  • Appreciation of your work, awards program.

  • Friendly atmosphere, diverse and international working environment.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • Multisport card

FM Logistic

FM Logistic Central Europe is a part of the FM Group, a global leader in logistics solutions established in France, present on 3 continents, in 14 countries around the world. In the Central Europe region, the company operates in 4 countries: Poland, the Czech Republic, Slovakia and Hungary.

FM Logistic CE has 19 logistics platforms, 24 transhipment warehouses and employs over 5,500 employees. It has a total of over 750,000 sq m. warehouse space creating over 1,000,000 pallet places, as well as a fleet of approx. 2,500 vehicles.

As a leading logistics operator in the region, the company offers its clients services including warehousing, storage, co-manufacturing, co-packing as well as transport and distribution of goods. In recent years, the organization's attention has been focused on comprehensive supply chain solutions supporting clients in implementing their omnichannel strategy.

More information about the company is available at: www.fmlogistic.pl

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