Application Support Specialist

Acxiom is a recognized global leader in marketing services and technology. Company was founded in 1969, headquartered in the United States with offices in Europe, Australia, New Zealand and China. Our data and technology have transformed marketing – giving our clients the power to successfully manage audiences, personalize customer experiences and create profitable customer relationships. We deliver campaigns to 127 countries in more than two dozen different languages.

We are currently looking for:

Role overview:

The Application Support Specialist is responsible for the ongoing end-user support, and maintenance of cloud hosted application platform(s), to support our enterprise users, and business processes. You will utilize the application management framework recommended by the vendor(s) in order to ensure “always on” services to our business partners and end users, as well as an optimal end user experience.

What you will do:

• Provide outstanding customer service/user support, with continuous focus on the usability of the platform; troubleshooting and resolving issues for end-users
• Work with the team to plan and implement maintenance functions that are required to support the platform
• Provide support for operational processes such as user provisioning and access/account setup, using administrative tools and platform functionality
• Identify and implement opportunities to improve user adoption and data accuracy/completeness through the process of working with end-users on the system
• Identify and automate routine or repetitive user management/administrative tasks
• Work with multi-functional project teams to define, build, deploy and support additional new features or configurations in the platform
• Provide metrics and report on health & performance of supported application platforms
• Assist with gathering evidence for periodic IT and financial audits
• Encourage trust-based, cooperative relationships with end-users
• Work independently and run assignments, timelines and deliverables effectively
• Proactively work with the team on opportunities to improve/streamline platform operations