Oferta pracy

Application Support Specialist

Polpharma Biologics

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired 8 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Providing SME support, application maintenance and administration for selected laboratory and manufacturing systems (e.g. LIMS, Empower, Flexdat,).

  • Incident’s handling, logging and reporting on application problems.

  • Handling standard Service Requests and perform user and application administration tasks.

  • Providing training and guidance to users on maintained application and its documentation.

  • Ensuring compliance of a GxP applications operation and maintenance during its operational life cycle.

  • Answering questions, clear faults, propose solutions and/or arranging appropriate measures to be taken, involving other experts.

  • Monitoring systems and participation in proactive management of its IT infrastructure.

  • Support for problem resolutions by close collaboration with the next level support or external Vendors.

  • Support of testing, Computer System Validation process, roll-out activities within planned application changes and maintain relevant documentation based on the application expertise.

  • Responsible for requirement gathering, elaboration and documentation.

  • Participation in the evaluation of new software packages and/or application changes: Identifying and specifying the application requirements, implementing and testing new versions and prototypes, applying appropriate testing procedures and scripts.

  • As the application SME support smooth transition from projects into operations.

Our requirements

  • Experience in application support with strong IT basics, preferably in the pharmaceutical industry within GxP environment.

  • Must be able to quickly learn new technologies and applications.

  • Organized, detail-oriented, and possess the ability to logically investigate and determine both the causes of reported issues as well as how to resolve those same issues.

  • A self-starter, motivated person who possesses good interpersonal and communication skills capable of effectively interacting with all departments and client personnel.

  • Experience working with ITSM processes and tool (Service Now preferably).

  • Ability to set and maintain priorities for multiple tasks and work under pressure.

  • Teamwork spirit - work and support others towards a common goal.

  • Language skills – Polish (native or fluent), English (professional level).

What we offer

  • Private healthcare.

  • Life insurance.

  • Private pension plan.

  • Relocation package

  • And more.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • retirement pension plan

  • preferential loans

  • coffee / tea

  • extra social benefits

  • pre-paid cards

  • holiday funds

  • redeployment package

  • sharing the costs of holidays for kids

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Polpharma Biologics

Polpharma Biologics is a state-of-the-art biological R&D and manufacturing facility, one of the most modern in Europe. We have a fantastic, international team of experienced experts and dynamic young scientists with common goals and values. Biotechnology is our passion.

Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!

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