Oferta pracy

Application Support Specialist - Robotic Process Automation

Schenker Technology Center Warsaw Sp. z o.o.About the company

Schenker Technology Center Warsaw Sp. z o.o.

Żwirki i Wigury 16C


Technologies we use


  • Windows OS

  • Windows Server OS


  • RPA

  • ITIL

Operating system

About the project

The Robotic Process Automation (RPA) Support Engineer will provide support for RPA (Kofax RPA) related activities. He\She will diagnose and troubleshoot issues relating to RPA platforms, and help in the change, release and upgrade management of RPA platforms. Ensure that we provide the right solutions for our customers and that they are satisfied. Join the on-call rotation to provide 24x7 support and take necessary step to provide the resolution and follow our SLA. From RPA perspective the primary responsibilities are more specific and detailed as follows:

Your responsibilities

  • Provide on-going operational support including upgrades, troubleshooting and any process change activities relating to Robotic Process Automation Platforms

  • Liaise closely with RPA developers and Support groups to resolve problems

  • Setup, configure, monitor and maintain the RPA environments

  • License management in allocation of required licenses to the various tenants

  • Communicates clearly, both written and verbally with internal and external business partners

  • Function as a Level 2 support for Kofax RPA Solution

  • Escalates issues and risk to management where appropriate

  • This include monitoring of transaction levels such RPA solution does not impact production system

  • Monitoring of loading on Web APIs by Kofax RPA solution

  • As a point of contact, a consultant, to suggest solution to Kofax RPA developers on roadblocks met by the developers

  • Perform minor enhancements and fixes for consulted pipeline issues

Our requirements

  • Few years in Application Management, Production Support environment/discipline in which minimum 2 years in RPA support

  • Experience in Hardware\networking, Windows OS, Windows Server OS, UNIX\LINUX OS

  • Any RPA Certification preferably Kofax will be an added advantage, but knowledge is desirable

  • MCITP or equivalent certification will be an added advantage

  • ITIL knowledge desirable

  • Participate in a shift pattern

  • Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently.

  • Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found.

This is how we organize our work

This is how we work

  • in house
  • you can change the project
  • you have influence on the product
  • you focus on product development
  • agile
  • scrum
  • kanban

What we offer

  • Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible.

  • Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance.

  • Great atmosphere. Awesome people, football and after work beer is at your disposal.

  • Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow.

  • Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • holiday funds

  • charity initiatives

Recruitment stages



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Schenker Technology Center Warsaw Sp. z o.o.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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