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Application Support Specialist - US business hrs

Acxiom Global Service Center Polska sp. z o. oAbout the company

  • Silesian

    Silesian
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Operating system

About the project

The Application Support Specialist is responsible for the ongoing end-user support, and maintenance of cloud hosted application platform(s), to support our enterprise users, and business processes. You will utilize the application management framework recommended by the vendor(s) in order to ensure “always on” services to our business partners and end users, as well as an optimal end user experience.

Your responsibilities

  • Provide outstanding customer service/user support, with continuous focus on the usability of the platform; troubleshooting and resolving issues for end-users

  • Work with the team to plan and implement maintenance functions that are required to support the platform

  • Provide support for operational processes such as user provisioning and access/account setup, using administrative tools and platform functionality

  • Identify and implement opportunities to improve user adoption and data accuracy/completeness through the process of working with end-users on the system

  • Identify and automate routine or repetitive user management/administrative tasks

  • Work with multi-functional project teams to define, build, deploy and support additional new features or configurations in the platform

  • Provide metrics and report on health & performance of supported application platforms

  • Assist with gathering evidence for periodic IT and financial audits

  • Encourage trust-based, cooperative relationships with end-users

  • Work independently and run assignments, timelines and deliverables effectively

  • Proactively work with the team on opportunities to improve/streamline platform operations

Our requirements

  • Readiness to work Mon - Fri between 15 - 23 Polish time

  • Experience with providing end user support for Enterprise/Cloud SaaS productivity platforms

  • Ability to communicate effectively - providing periodic status updates

  • Attention to detail, and ability to monitor and audit services

  • Very good English language skills, written and spoken

Optional

  • Experience with Atlassian (JIRA, Confluence, BitBucket), GitHub, and DevOps platform user support and administration

  • Experience with ServiceNow user support and administration

  • Experience with PowerShell, JavaScript, or general scripting languages

  • ITIL Certification

What we offer

  • Permanent contract - Umowa o pracę

  • Private health care/ Life insurance

  • On-site English classes

  • Training - professional certificates, webinars, classroom trainings

  • Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft)

  • Fun rooms with a pool table, darts, football table, playstation and board games

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • sharing the costs of private schools for kids

  • christmas gifts

  • employee referral program

Recruitment stages
1

HR phone screen

2

Technical Interview with TL and the team (Zoom)

3

Decision

Acxiom Global Service Center Polska sp. z o. o

Acxiom is a recognized global leader in marketing services and technology. Company was founded in 1969, headquartered in the United States with offices in Europe, Australia, New Zealand and China. Our data and technology have transformed marketing – giving our clients the power to successfully manage audiences, personalize customer experiences and create profitable customer relationships. We deliver campaigns to 127 countries in more than two dozen different languages.

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