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INFORMACJA O OCHRONIE PRYWATNOŚCI W PROCESIE REKRUTACJI Kto jest administratorem Twoich danych osobowych? Administratorem Twoich danych osobowych jest: SHPL spółka z ograniczoną odpowiedzialnością („Shopee”) z siedzibą w Warszawie przy ul. Towarowej 28, 00-839 (KRS: 0000918384).
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Application Support Specialist

Shopee Polska

  • valid for 15 days
    until: 11 Jun 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment

Shopee Polska

rondo Daszyńskiego 1



Your responsibilities

  • Quickly respond to system live issues, investigate the causes and work with Regional Product Support Team, Product Managers, QA engineers, Developers to find the solution.

  • Able to identify the priority and urgency of different incidents.

  • Build a good knowledge of the Shopee system and learn how each of our products operates from the ground up.

  • Work closely with the best Product Managers, Software Developers and QA Engineers in the e-commerce industry to improve our product to serve millions of users..

  • Perform a smooth, strong relationship with local issue reporters, regional teams to ensure the system stability.

  • Know well how Shopee Open API works and be able to assist companies when they integrate with it.

Our requirements

  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred

  • Relevant work experience in a similar role

  • Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problems and structure an action plan.

  • Knowledge of Jira or other product management tools.

  • Ability to work independently or with minimal assistance.

  • Ability to communicate efficiently in English.

  • Have experience with complex API integrations, preferably in eCommerce.

What we offer

  • You will have the unique opportunity to build a big organisation from scratch, contribute to the strategy and make a real difference.

  • You will join a multicultural team of top market experts, who bring their best ideas and effort to shape the future of the e-commerce industry in Poland.

  • Your work will be challenging, requiring going out of your comfort zone, extremely rewarding and exciting. You will have a chance to bring your ideas to life and achieve huge results.

  • At Shopee you will take ownership, do things that matter, make an impact and grow.

  • In exchange for your work and commitment you can expect a supporting, vibrant, international work culture and strongly competitive compensation package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • fruits

  • integration events

  • no dress code

Shopee Polska

Launched in 2015, Shopee is the leading e-commerce platform in Southeast Asia and Taiwan serving millions of users everyday. We provide consumers an easy, secure, fast, and enjoyable online shopping experience. Come and make history with us! https://careers.shopee.pl/

Within the Product Management and Support team, you will respond to system queries, perform troubleshooting, and conduct research to identify solutions to the reported issues. As a part of our team, you’ll help deliver seamless IT experiences and application support by providing responsive helpdesk service. In this role, you will gain a broad understanding of the end-to-end of the e-commerce industry where your experience spans across multiple domains.

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