sharing the costs of sports activities
Application Support Specialist (Wealth & Personal Banking IT)
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 4 months ago
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
Technologies we use
About the project
As a member of UK-US Application Support, jobholder is responsible to work along with business stakeholders in UK and US, application/Development teams in supporting and maintaining their IT Applications/platforms and Infrastructure. Lead Application Support Team for US and UK GPB regions. Drive major troubleshooting activities and get the work done from the team for medium/low issues and service requests, Assign tasks / projects to team members and ensure they satisfy the OLAs/SLAs and PLAs agreed.
Provide Level 1 and Level 2 support for front-end and back-end processing
Run, monitor the End Of day batches in Prod and Pre prod ENV.
Fix end-of-day issues of scripts and procedures, working in UNIX and Linux operating systems.
Perform or be part of testing UAT Batches, this will include projects, and maintenance items developed by individual, team members, or other technology groups.
Coordinate Evergreening projects which include the application platform evergreening (WebSphere, DB2, Oracle, OS upgrades).
Raise the necessary Change Management artifacts, and coordinate the PROD implementation.
DRE (Disaster Recovery Exercises) for new applications, Support Infrastructure RTB activities like yearly Role swap Exercises
SSL Certificate Upgrades and Security Patches installations on PROD servers
Utilize existing HSBC tools for Information Technology Service Management.
Provide daytime support (US Hrs.) for front-end applications hosted on WebSphere Application/Portal servers running in Linux and Solaris.
On rotation, schedule and chair the daily morning meeting with Production Team to review turnover report and overnight incidents as recorded in GSD.
Create entries in JIRA if requiring maintenance.
Analyze and provide permanent resolution to back-end defects.
Work closely with the Development team as integral member of ‘Agile development’ projects.
Also work closely with the DEVOps team.
For fulfilling daily tasks related to application development and production support,
Use the following HSBC standard vendor tools:
IBM WebSphere Application Server version 8.0 +,
IBM WebSphere Studio,
IBM DB2 client version 9+,
Follow HSBC RBPM Framework for System Development Life Cycle from project initiation to implementation.
Support Quality Assurance Testing phase for projects and maintenance items, leading to successful QA completion, User Acceptance, deployment and installation to production.
Communicate effectively with management, providing timely status and Daily reports as required.
Education - BE/BTECH/MCA or Any Bachelor’s degree in computer science.
Experience of 5 to 8 years in service delivery/support organization
Java, RDBMS, SQL (DB2, Oracle) UNIX and Control-M
Experience working on WebSphere Application Server and WebSphere Portal Servers.
Knowledge on cloud infrastructure, and data warehousing concepts.
Experience with ETL
Experience working with ITIL Processes, Incident, Change, Problem management processes.
Experience in Shell scripting, additional languages - Python/Perl is a plus.
Experience required working on IBM DB2 9.5 +, Oracle 10 +, Windows/RHEL platforms, IBM WebSphere Application Server/IBM WebSphere Portal Server, SharePoint, MS Word, Excel, PowerPoint, Putty, Control-M, WinScp.
Proven ability to communicate between the business and technical teams as well as analyzing, resolving and/or escalating problems.
Experience managing small projects is added advantage.
Reporting expertise - Actuate, Business Objects, Cognos is a plus.
Experience with DevOps tools - GitHub, JIRA, Confluence, Jenkins/Ansible
Exposure to cloud platforms (AWS, GCP, Azure) would be plus.
Good knowledge on IT Service Management systems - HP uCMDB
Understanding of batch management and experience to manage/support batches.
Understand business, environments, shared services to prioritize incidents
Be aware of the ongoing infrastructure issues and vigilant to avoid / minimize downtime of services
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.