Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Application Support Specialist (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Java


  • SQL

  • DB2

  • Oracle

  • UNIX

  • Control-M


  • JSP/Servlets

  • HTML

  • CSS

  • JavaScript

  • REST

  • XML

  • Spring MVC

Operating system

About the project

As a member of UK-US Application Support, jobholder is responsible to work along with business stakeholders in UK and US, application/Development teams in supporting and maintaining their IT Applications/platforms and Infrastructure. Lead Application Support Team for US and UK GPB regions. Drive major troubleshooting activities and get the work done from the team for medium/low issues and service requests, Assign tasks / projects to team members and ensure they satisfy the OLAs/SLAs and PLAs agreed.

Your responsibilities

  • Provide Level 1 and Level 2 support for front-end and back-end processing

  • Run, monitor the End Of day batches in Prod and Pre prod ENV.

  • Fix end-of-day issues of scripts and procedures, working in UNIX and Linux operating systems.

  • Perform or be part of testing UAT Batches, this will include projects, and maintenance items developed by individual, team members, or other technology groups.

  • Coordinate Evergreening projects which include the application platform evergreening (WebSphere, DB2, Oracle, OS upgrades).

  • Raise the necessary Change Management artifacts, and coordinate the PROD implementation.

  • DRE (Disaster Recovery Exercises) for new applications, Support Infrastructure RTB activities like yearly Role swap Exercises

  • SSL Certificate Upgrades and Security Patches installations on PROD servers

  • Utilize existing HSBC tools for Information Technology Service Management.

  • Provide daytime support (US Hrs.) for front-end applications hosted on WebSphere Application/Portal servers running in Linux and Solaris.

  • On rotation, schedule and chair the daily morning meeting with Production Team to review turnover report and overnight incidents as recorded in GSD.

  • Create entries in JIRA if requiring maintenance.

  • Analyze and provide permanent resolution to back-end defects.

  • Work closely with the Development team as integral member of ‘Agile development’ projects.

  • Also work closely with the DEVOps team.

  • For fulfilling daily tasks related to application development and production support,

  • Use the following HSBC standard vendor tools:

  • IBM WebSphere Application Server version 8.0 +,

  • IBM WebSphere Studio,

  • IBM DB2 client version 9+,

  • IBM

  • Follow HSBC RBPM Framework for System Development Life Cycle from project initiation to implementation.

  • Support Quality Assurance Testing phase for projects and maintenance items, leading to successful QA completion, User Acceptance, deployment and installation to production.

  • Communicate effectively with management, providing timely status and Daily reports as required.

Our requirements

  • Education - BE/BTECH/MCA or Any Bachelor’s degree in computer science.

  • Experience of 5 to 8 years in service delivery/support organization

  • Java, RDBMS, SQL (DB2, Oracle) UNIX and Control-M

  • Experience working in JSP/Servlets, HTML, CSS, JavaScript, REST, XML, Spring MVC,

  • Experience working on WebSphere Application Server and WebSphere Portal Servers.

  • Knowledge on cloud infrastructure, and data warehousing concepts.

  • Experience with ETL

  • Experience working with ITIL Processes, Incident, Change, Problem management processes.

  • Experience in Shell scripting, additional languages - Python/Perl is a plus.

  • Expertise in Core Java, SQL, JavaScript, Spring Batch.

  • Experience required working on IBM DB2 9.5 +, Oracle 10 +, Windows/RHEL platforms, IBM WebSphere Application Server/IBM WebSphere Portal Server, SharePoint, MS Word, Excel, PowerPoint, Putty, Control-M, WinScp.

  • Proven ability to communicate between the business and technical teams as well as analyzing, resolving and/or escalating problems.

  • Experience managing small projects is added advantage.

  • Reporting expertise - Actuate, Business Objects, Cognos is a plus.

  • Experience with DevOps tools - GitHub, JIRA, Confluence, Jenkins/Ansible

  • Exposure to cloud platforms (AWS, GCP, Azure) would be plus.

  • Good knowledge on IT Service Management systems - HP uCMDB

  • Understanding of batch management and experience to manage/support batches.

  • Understand business, environments, shared services to prioritize incidents

  • Be aware of the ongoing infrastructure issues and vigilant to avoid / minimize downtime of services


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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