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Application Support

SDI Media A/S (Spółka Akcyjna) Oddział w PolsceAbout the company

  • Wołoska 7, Warszawa
    Warszawa, Masovian
  • Valid for 16 days
    until: 02 Jul 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

SDI Media A/S (Spółka Akcyjna) Oddział w Polsce

Wołoska 7

Warszawa

Your responsibilities

  • • Guide the users through the initial phase of application onboarding and support them as they progress in using the application

  • • Troubleshoot issues for end users

  • • Perform training session for new users

  • • Work with the Application Development teams, IT staff and Project Managers to help develop applications

  • • Develop and maintain knowledge base based on the documentation and support experience

  • • Log all issues and feature requests in internal system (e.g. Manage Engine ServiceDesk Plus and Jira)

  • • Create a positive customer support experience

  • • Maintain and protect confidentiality with regard to provided media and all other aspects of systems supported.

Our requirements

  • Qualifications and Experience:

  • • Advanced degree in Computer Science or comparable experience working in Applications or IT Support

  • • Good command of English (written and verbal - at least B2)

  • • Fluent command of Polish (written and verbal)

  • • Knowledge of working with a helpdesk ticketing system is a plus

  • • Customer Care experience is a plus

  • Must be able to demonstrate:

  • • Competence in high pressure situations

  • • Patient and open-minded approach to issues users report

  • • Professionally interact with all levels of the organization, as well as high-profile individuals, clients and vendors

  • • Read and decipher materials and documents with the ability to recognize and extract critical data and information

  • • A strong work ethic, strong self-organizational skills

  • • Ability to adhere to deadlines and execute on multiple assignments from beginning to end with accountability for the results

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • flexible working time

  • integration events