Oferta pracy

AR / O2C Team Leader

Capgemini Polska

  • Kraków

    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • remote recruitment

Your responsibilities

  • Leading, managing and developing a team of O2C Clerks and monitoring the overall team performance efficiency and quality

  • Being a client contact point for addressing status updates, agreeing on new initiatives, and troubleshooting escalation

  • Initiating process optimization and standardization activities

  • Developing strategies and solutions for problematic customers

  • Ensuring team’s targets are met and monitoring the impact of the O2C process to ensure that they are processed accurately and timely

Our requirements

  • Previous experience in O2C area (Billing/Collections/Cash Application/Dispute Management)

  • Fluent command of English

  • People management experience

  • Common use of Microsoft Office Software Applications in particular Excel

  • Multitasking, ability to organize own work and teamwork in compliance with the operational procedures, tight deadlines, KPI/Client's reporting requirements and ad hoc priority tasks

  • Strong interpersonal skills and proactive approach

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to courses e.g. Excel, VBA, RPA, Customer Care

Capgemini Polska

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

Scroll to the company’s profile