private medical care
- Valid for 17 daysuntil: 12 Aug 2021
- Remote recruitment
- contract of employment
Provide entry level post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Respond to customer questions regarding operation and malfunctions. May be mobile or based on site at a customer building or campus. Technical Onsite Technicians work with some supervision supporting several products, product sets / systems to help maintain the availability of the IT service experienced by end users,
Carry out basic, first level diagnosis (with confirmation from support or colleagues), resolve problems on a small set of products (e.g. Printers, PC’s, Front Office Tills), with limited support to meet the Service Level agreement. Rebuild operating system from instructions to meet the Service Level Agreement,
Follow established processes and systems (e.g. completion of all administration paperwork, charging customers, call system, customer’s on-site processes, Health & Safety guidelines, code of conduct) to meet laid down guidelines,
Listen to and understand a broad range of basic problems asking relevant questions to resolve problems within required timescales. Know when problems need to be escalated,
Deliver service, escalating issues within time to deliver required service level and meet or exceed customers’ expectations/Service Level Agreements,
Act as a team player being viewed by colleagues as a helpful member of the team,
Follow laid-down procedures and decide which jobs are chargeable to get ad-hoc revenue and chargeable work recovery. Aware of the factors influencing costs (e.g. issue and control of spares),
Take the initiative to drive own technical and professional development to grow product and business knowledge.
Basic knowledge in AD,
A degree in computer science, information science or a related field, min. IT technician,
Basic experience in the IT field is essential,
Fluent in English (spoken and written),
Ability to provide the high quality end-user support,
Ability to work independently or within a team, to a fixed set of procedures, escalating issues as and when appropriate,
Ability to build a good relationship with the Business to gain their respect and confidence,
Ability to work in a highly pressured environment and to always remain calm when dealing with Business users who may be reacting to an impacting outage or issue,
Ability to multi-task and time manage to cover small project requirements and task requests, all as part of their BAU role,
Excellent communication skills are essential. Communication includes clarity in both verbal and written forms,
Ability to think and act independently, however skills in team work are essential as well.
What we offer
Full time employment contract,
Competitive salary and a package of social benefits,
Work which allows reconciliation of professional and private life,
Friendly atmosphere in a creative team,
Employment in a prestigious, international company.
remote work opportunities
corporate products and services at discounted prices
corporate car available for private use
retirement pension plan
corporate credit card
coffee / tea
parking space for employees
extra social benefits
employee referral program
Fujitsu Technology Solutions Sp. z o.o.
"To be a team of best-in-class professionals who lead the way and drive development of innovations, solutions and people." - this is what we strive for as a Customer Solution Architects Team.
As the Team grows, we need one more creative mind to achieve this goal.