Oferta pracy

21000957
Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

Assistant On-Site Technician

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Mielec

    Mielec, Subcarpathia
  • Valid for 17 days
    until: 12 Aug 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • assistant

Your responsibilities

  • Provide entry level post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Respond to customer questions regarding operation and malfunctions. May be mobile or based on site at a customer building or campus. Technical Onsite Technicians work with some supervision supporting several products, product sets / systems to help maintain the availability of the IT service experienced by end users,

  • Carry out basic, first level diagnosis (with confirmation from support or colleagues), resolve problems on a small set of products (e.g. Printers, PC’s, Front Office Tills), with limited support to meet the Service Level agreement. Rebuild operating system from instructions to meet the Service Level Agreement,

  • Follow established processes and systems (e.g. completion of all administration paperwork, charging customers, call system, customer’s on-site processes, Health & Safety guidelines, code of conduct) to meet laid down guidelines,

  • Listen to and understand a broad range of basic problems asking relevant questions to resolve problems within required timescales. Know when problems need to be escalated,

  • Deliver service, escalating issues within time to deliver required service level and meet or exceed customers’ expectations/Service Level Agreements,

  • Act as a team player being viewed by colleagues as a helpful member of the team,

  • Follow laid-down procedures and decide which jobs are chargeable to get ad-hoc revenue and chargeable work recovery. Aware of the factors influencing costs (e.g. issue and control of spares),

  • Take the initiative to drive own technical and professional development to grow product and business knowledge.

Our requirements

  • Basic knowledge in AD,

  • A degree in computer science, information science or a related field, min. IT technician,

  • Basic experience in the IT field is essential,

  • Fluent in English (spoken and written),

  • Ability to provide the high quality end-user support,

  • Ability to work independently or within a team, to a fixed set of procedures, escalating issues as and when appropriate,

  • Ability to build a good relationship with the Business to gain their respect and confidence,

  • Ability to work in a highly pressured environment and to always remain calm when dealing with Business users who may be reacting to an impacting outage or issue,

  • Ability to multi-task and time manage to cover small project requirements and task requests, all as part of their BAU role,

  • Excellent communication skills are essential. Communication includes clarity in both verbal and written forms,

  • Ability to think and act independently, however skills in team work are essential as well.

What we offer

  • Full time employment contract,

  • Competitive salary and a package of social benefits,

  • Work which allows reconciliation of professional and private life,

  • Friendly atmosphere in a creative team,

  • Employment in a prestigious, international company.

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • integration events

  • corporate car available for private use

  • retirement pension plan

  • corporate credit card

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

"To be a team of best-in-class professionals who lead the way and drive development of innovations, solutions and people." - this is what we strive for as a Customer Solution Architects Team.

As the Team grows, we need one more creative mind to achieve this goal.

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This is how we work
This is how we work