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Assistant Product Manager SDA - Billing, Engagement Maintenance

  • Wrocław, dolnośląskie
  • Kierownik
  • 21.12.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Assistant Product Manager SDA (Billing, Engagement Maintenance)
    Workplace: Wrocław
    Ref no: WRO001CO
    Finance Infrastructure is an internal EY Finance organization that is part of EY’s Global Controllership. Finance Infrastructure helps support several key Finance Products including Mercury (which is EY’s SAP centric platform supporting Customer to Cash processes).
    Finance Infrastructure is part of the Mercury Support Team (MST) which is an organization jointly owned by the business and IT. The MST is a centralized and global organization that provides operational support for an integrated, SAP-centric platform (Mercury) and manages and supports the Mercury user community. The MST plays an integral governance role in the global Mercury solution and will evolve to work closely with the business to enable the benefit and value to be realized from the investment in Mercury and to set the future direction and technology road map.
    The opportunity:
    Assistant Product Managers play a key role in both driving and enhancing the benefit and value from the Mercury solution. Assistant Product Managers collaborate with the business to elicit requirements and translate them into viable SAP solutions aligned with the overall organization strategy and road map. The Assistant Product Manager will facilitate the product alignment and standardization and will support the development and validation of designated enhancements designed to enable ongoing product transformation, efficiency and the achievement of identified KPIs.
    The Assistant Product Manager will act as an ambassador for the SAP solution in their respective functional area(s) across Mercury. The Assistant Product Manager will provide expertise and guidance in relation to SAP-enabled business products. They will own the integration of their SAP and Mercury designated specialty with other modules and will assist in managing initiatives, projects and third party consultants working within their functional area.

    The Assistant Product Managers’ scope of responsibility includes supporting their functional area to ensure the success of the SAP solution across a large global client base. In this capacity, they may direct team members toward a common solution, coordinate the activities with other functional and technical teams and work with the global clients to understand the necessary requirements for product and service improvement.
    Your key responsibilities:
    • Oversees all aspects of the process and product or sub-product
    • Develops and delivers presentations to help clients understand their product’s functionality
    • Creates executive summaries to help clients understand the functional and financial impacts of issues
    • Manages impacts to other processes and products
    • Leverages feedback solicited from the business into workload prioritization efforts
    • Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
    • Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program
    • Manages functional incidents and service requests through full lifecycle (through closure)
    • Provides technical incident, service request, and problem tickets management oversight and prioritization
    • Provides major incident oversight and communicates status to the business in a timely manner
    • Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
    • Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
    • Analyzes batch failures/errors and summarize findings in reports to the business
    • Advises and assists L2 resources as needed
    • Conducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies
    Skills and attributes to success:
    • Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience
    • 5+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP solutions (SD, PS, CPM)
    • Direct experience in complex management activities, such as business development, application development/deployment
    • Direct experience in managing staff and budget
    • Project management training, practical application, business analysis, sales, marketing, business development or relationship management experience is preferred
    • SAP certification preferred
    What we look for:
    We are looking for people who are passionate about what they do and have a track record of making a positive difference in their business environment. Our team members must be willing to take the initiative to learn and grow, and to demonstrate strong interpersonal skills as they build effective working relationships with each other and the broader global EY organization.