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Assistant Vice President Business Support - Surveillance (English and French or German or Italian or Spanish)

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 21.03.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Assistant Vice President Business Support - Surveillance (English and French or German or Italian or Spanish)
    Location: Kraków
    Ref No: AVP/BSS/02/2019

    Role Purpose:

    The AVP Business support Surveillance leads Business Support Managers to deliver daily first or second level regulatory compliance surveillance and monitoring services based on a pre-defined program across the Firm's business divisions within EMEA and other locations where permissible. The role is based within the Global Service Centre (GSC), in support of the Markets Regulatory Compliance Conduct Surveillance & Analytics (CSA) team and as part of RC Operations.

    Principal Accountabilities:

    • Ensure self and team are cross trained across all surveillance processes to build a robust well trained experts that can support surveillance.
    • Lead by example, demonstrating core behaviours and values including teamwork, focus, drive and determination. Stay continuously engaged with the team to optimise their performance, improvement areas and manage attrition. Be a role model for high Regulatory Compliance standards across the teams.
    • Maintain positive working relationships with business line management, internal control and appropriate senior management stakeholders to support adherence to assigned regulation(s), regulatory requirements and/or compliance risks.
    • Foster a close relationship with Country and Regional Compliance teams, ensuring relevant global standards are upheld; timely reporting and effective management of performance level agreements
    • Maintain HSBC internal control standards, continually assessing operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
    • Ensuring roll-out of training programmes and continuous development initiatives, integrating new learnings as needed e.g. on new products and areas of monitoring such as Futures and Forex, SameTime, Reuters, social media monitoring.


    • Strong leadership skills
    • Self-motivated, enthusiastic and proven rapid learning capability.
    • Ability to use technological resources available for surveillance activities.
    • Project Management certification / experience and working in a matrix structure (highly desirable)
    • Experience in Monitoring & Surveillance, Financial Markets or compliance related environment
    • Fluent English (at least one other European Language preferably)
    • Ability to work with varied / senior levels within the organization.
    • Ability to learn new processes quickly and build a team / knowledge within tight timelines.
    • Educated to degree level
    • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and strong ability to learn new technology
    • Appropriate analytical skill to dissect key information and have a good eye for detail
    • Ability to work under pressure and within tight time-lines. Excellent time management and prioritization of work tasks.
    • Ability to support decisions with sound reasoning.

    Can be considered as advantages:

    • Deep knowledge of financial markets and in particular, financial market regulation
    • Knowledge of electronic / audio or trade Surveillance monitoring tools.
    • Ability to use macros to help solve non-standard problems

    We offer:

    • Stable job in professional team
    • Interesting career path in an international organization
    • Private health care, employees’ benefits
    • Courses & training for our employees
    • Modern office buildings near the city center of Kraków


    You'll achieve more when you join HSBC.
    To apply for this position please send your curriculum vitae including reference number
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]