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Aktualne oferty pracodawcy

Assistant Vice President – Operations Support

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • assistant
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Within the first year the role holder will support significant work on risk mitigation in this highly complex work where most of the processes were recently migrated. As part of this, role holder is expected to own, manage, communicate the progress of the multiple risk mitigation areas with a program management rigor, escalating issues in time for necessary management intervention and resolution.

  • Role holder will support the Site Lead on initiatives aimed at improving customer experience, embedding operational rigors and enabling zero surprise operations. Ability to identify issue prone process areas and be able to overlay an operational plan of action to address will be a valuable skill. This will mean working on multiple initiatives parallely and retaining the focus to deliver in time. The person is expected to have an evolved planning, organising and execution skill. He/she should be willing to roll-up the sleeves and work with a direct hands-on approach. Person should have the gravitas to lead teams on the back of value-add brought to the table, than a formal reporting line

  • Role holder is expected to work independently when required to work on assigned areas, identify opportunities, challenge conventional thinking and then shape, prioritise and drive the execution of initiatives with a focus on delivering the desired customer, colleague, operational and financial outcomes. Enable a best in class client experience while actively contributing to risk mitigation initiatives.

Our requirements

  • Quick learner

  • Ability to deliver under significant pressure to strict timelines

  • Understands drivers to deliver zero surprise operations that meet business needs

  • Strong project management skills

  • Be able to demonstrate strong commitment to service excellence in current role

  • Expert level awareness on operational risk. Ability to discover risks through diagnostics and remediation of identified risks

  • Proven track record of demonstrating excellent problem solving skills and ability to use the matrix effectively to resolve issues

  • Be able to think through, problem solve, prioritise, and handle difficult situations with pragmatism, common sense and empathy

  • Demonstrable experience of challenging the status quo, processes and operations in order to deliver an enhanced client experience

  • Able to deliver difficult messages and remain calm under pressure

  • Strong influencing and negotiation skills with excellent written and oral presentation skills

  • Business-minded


  • Trade finance experience

  • Previous experience in operational risk management

What we offer

  • Working with a world class organisation

  • Great career development opportunities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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