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Associate - Accounts Payable Vendor Helpdesk - Turkish and Polish Speaker

  • Kraków, małopolskie
  • Specjalista
  • 07.11.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

    Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

    Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

    Associate-Accounts Payable Vendor Helpdesk
    -Turkish and Polish Speaker
    Miejsce pracy: Kraków
    ID: 63916BR

    Thanks to cooperation with Shell you gain: 

    • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500) 
    • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms 
    • Attractive salary package and yearly bonuses 
    • Complex medical care and individual life insurance 
    • Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities 
    • Additional funds for trainings and certifications, sport sections and the EuroShell Card 
    • Bonus for referring your friend to work

    Join Shell Business Operations and start something remarkable!

    Job Description: 

    Processing of vendor queries

    • Provide Payment Due Date/Details;
    • Locate Missing Invoices (Vendor has proof of sending);
    • Have enough knowledge to explain reason for invoice rejection/deletion and action to be taken by vendor
    • Provide Tax Related Documents to vendors (Withholding Tax, Tax Exemption Cert (DPP), etc.);
    • Investigate queries raised by vendor;
    • Exercise diligence in reviewing and resolving queries;
    • Respond to vendor inquiries in a polite and helpful manner;
    • Ensure delivery within agreed global and local performance metrics;
    • Identify opportunities for process improvements in assigned and related tasks.
    • Timely and accurate processing of queries– take ownership and initiative until transaction is successfully and accurately processed
    • Thoroughly check work prior to completion to avoid unnecessary corrections
    • Collate and input data with high level of accuracy and in accordance with Service Level Agreements
    • Input information into systems, maintain and update records
    • Communicate with internal and external customer in an effective and efficient manner
    • Act as an effective team player
    • Maintain and implement agreed self-development plan
    • Ensure that all relevant Shell and SSSC standards and guidelines are met; compliance to SOX rules and guidelines
    • Carry out other assignments assigned by the supervisors


    • Processing of approx.1000 vendor queries in a month spanning up to severaloperating units and two SAP Systems


    • Experience of customer relations management for Vendor Help Desk role
    • Bachelor’s degree in Finance, Accounting, Economics or Business Administration preferred;
    • Experience in a similar role is preferred but not required;
    • Possess basic Financial Accounting knowledge;
    • Good in problem solving and has critical thinking skills;
    • Ability to work under tight deadlines;
    • Computer literate - knowledge of SAP application and other Microsoft software is a plus.
    • Good written and oral communication skills
    • Fast and accurate data input skills
    • Attention to details
    • Customer focus
    • Ability to work autonomously while keeping other team members informed as appropriate
    • Ability to work under pressure and time constraints
    • Ability to recognize issues, attempt resolution and escalate problems if unable to resolve
    • Language requiremensts:
      • Turkish - Native or B2/C1
      • English - B2/C1
      • Polish- Native or C1
    Find out more
    People with disabilities are welcome