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Associate - Billing

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 20.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

    Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

    Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

    Thanks to cooperation with Shell you gain:

    • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
    • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
    • Attractive salary package and yearly bonuses
    • Complex medical care and individual life insurance
    • Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities
    • Additional funds for trainings and certifications, sport sections and the EuroShell Card
    • Bonus for referring your friend to work

    Join Shell Business Operations and start something remarkable!

    Associate - Billing
    Miejsce pracy: Kraków
    nr ref.:79483BR

    Purpose & Accountabilities:

    Global Billing Operations in Finance Operations performs activities supporting various Shell businesses including Retail, Commercial Fleet, and Aviation among others. As a global team operating out of 2 main hubs in SBO Manila and Krakow, we manage over USD100b of annual sales with over USD40b in working capital for Shell. Our process aims for flawless delivery, continuously improved cash and cost as well as customer experience. The Aviation Back Office (ABO) team performs after delivery into plane activities for Aviation. Currently the team is supporting approximately 38 countries with more than 350 airports globally. The ABO is responsible in ensuring all delivery data is captured, missing data is identified, corrected and invoiced to the customers.

    The Billing Operations Aviation Associate is expected to have the relevant technical competencies to ensure smooth data processing from Airport system up to GSAP Shell Post Good Issue and also guarantee that deliveries are accurately and timely captured for the into-plane delivery Aviation systems for right first time billing.

    This role will work closely with the Team Manager and the assigned Aviation Specialist in the delivery of the team’s priorities in alignment with the business goals.


    • Timely monitoring and accurate processing of data – taking ownership and initiative until transaction is successfully and accurately processed
    • Collect and input data into systems with high level of accuracy, maintain and update records
    • Work with various stakeholders to identify errors’ root causes to fix them and enable timely processing of transactions
    • Answer timely stakeholders requests for information, communicate in effective and efficient manner
    • Work with various stakeholders to identify and implement process improvements that will enable timely processing of transactions
    • Understand basic rules of applying ED&VAT taxation
    • Support controls execution and control documentation maintenance
    • Maintain and implement agreed individual development plan
    • Ensure that all relevant Shell and SBO standards and guidelines are met
    • Carry out ad hoc tasks and projects assigned by the supervisor

    Key Competences

    • Stakeholder Management – should be able to handle discussions with the team and assigned stakeholders with minimum supervision, as required.
    • Finance & Accounting – basic knowledge in Accounting
    • Problem Solving & Decision Making – should be able to identify issues that can be resolved on their own and identify issues that are unusual and complex in nature and need further escalation
    • Issue Handling/Troubleshooting – should be able to resolve simple/normal issues on their own and identify

    Basic Skills & Requirements

    • Bachelor's Degree in Accountancy, Financial Management or its equivalent
    • Strong command in English, both oral and written
    • Highly organized - committed in meeting deadlines
    • With clear demonstration of teamwork, flexibility, change adaptability, initiative, analytical thinking, and problem solving capacity
    • Attention to details
    Find out more
    People with disabilities are welcome
    Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.