Oferta pracy

Groupon

Associate Consumer Fraud Analyst

GrouponAbout the company

  • Warszawa

    Warszawa, Masovian
  • Valid for 19 days
    until: 03 Jun 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, account takeovers, fraudulent generation of referral credit, or disingenuous complaints

  • Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities

  • Responsible for all consumer and internal claims that cannot be resolved by Merchant Escalation Specialists, Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement

  • Dispute chargebacks and contacting banks to verify transactions processed through merchant accounts

  • Complete ad hoc projects given by their direct manager and/or team lead

Our requirements

  • High analytical skills

  • Strong communication skills and an ability to adapt to fast-changing environment

  • Education: Bachelor’s degree or students on final semesters

  • English is a must, second language will be a strong asset

  • Experience in fraud, risk management or merchant services specifically with chargeback/retrieval responses, dispute resolution, and card compliance as an asset

What we offer

  • Monthly bonus system

  • Attractive Groupon discounts

  • Chillout zone

  • Training & development programmes

  • Private medical care

  • Company events & parties

  • MultiSport card

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • integration events

  • retirement pension plan

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • charity initiatives

Groupon

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

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Job Description Summary

Associate Consumer Fraud Analyst are responsible for transaction monitoring, disputing chargebacks, fraud investigating and reviewing potentially suspicious activities on all Groupon platforms (Local, Travel, Shopping, Tickets). They respond to all escalated fraudulent incidents that could impact the business including providing evidence in the investigation of criminal behavior and determining final outcome and next steps in response to the results of that investigation. Consumer Fraud Team works directly with Customer Service, Legal, Sales, Engineering, and Operations to support the roll out of high risk Groupon initiatives that require additional fraud prevention. Associate CFAs are the final authority on whether to implement fraud policies with regard to closing a customer account, deciding whether to dispute a chargeback and determining the legitimacy of a transaction. This position reports to the Consumer Fraud Team Lead and supports the Global Fraud & Payments department.