private medical care
Associate Customer Success Manager - Enterprise Data Solutions
LSEG (London Stock Exchange Group)
- Śląska 23/25, Działki Leśne, GdyniaGdynia, Pomeranian
- offer expired 3 months ago
- contract of employment
- junior specialist (Junior)
- hybrid work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. This is done through the adoption of all LSEG - Refinitiv solutions purchased by the customer. Our CSMs ensure that clients retain the products they subscribed to and extend our services. They are in charge of gathering knowledge to help the account team understand the goals and aim of the client and set up a win-win strategy to become their partner of choice. We are currently looking for an entry-level CSM who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on front office, middle office and back office data consumption of our clients, predominantly corporate treasuries and fund managers.
Comprehensive training will be provided
Work closely with customers to help them use LSEG products efficiently and effectively.
Engage with clients by utilising customised digital workflow classes.
Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes.
Educate customers on LSEG products and content functionality to increase product usage on client’s end.
Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities.
Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes.
Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers.
Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process.
80% of time customer facing (virtual)
up to 3 years relationship management experience.
College / university degree or relevant work experience
great English skills.
strong interpersonal skills with problem solver instincts.
strong customer service skills.
strong presentation & communication skills both verbal & written.
willingness to keep on learning and developing yourself while sharing this knowledge.
had experience from some parts of the front office, middle office and back office data consumption requirements of predominantly corporate treasuries and fund managers.
were proficient in an additional European language (German, French, Spanish, Italian)
had industry qualifications (CFA, MBA, FRM, MFE, CFE etc.)
What we offer
Wellbeing: monthly wellness allowance and employee assistance program
Healthcare: private medical care with Medicover, premium package fully covered by employer
Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
Recognition: promoting appreciation culture through global Reward and Recognition platform
Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
Development: e-learning platform, a range of workshops and international projects
Onboarding: structured training and buddy support
Information: access to real-time economic data through our flagship products Eikon and Workspace
Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
Charity: 2 additional days off for voluntary jobs
Office: chillout room with video games, massage chairs, and ping-pong table
Activities: sport teams and social events to join
remote work opportunities
retirement pension plan
coffee / tea
parking space for employees
employee referral program
LSEG (London Stock Exchange Group)
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
Data & Analytics
Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in-class analytics that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more–help to enhance the performance of our customers.
FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research.
The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks
We offer our customers extensive access to capital markets and liquidity across multiple asset classes. We operate a broad range of international equity, fixed income, exchange-traded funds/exchange-traded products and foreign exchange markets. Our Group is home to several capital formation and execution venues: London Stock Exchange, AIM, Turquoise, CurveGlobal, FXall and Tradeweb (through a majority ownership interest).
We support our customers’ clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, whilst working with our other divisions to extend this support across the value chain.
A leading global clearing house with a strong presence across multiple asset classes, LCH helps financial institutions all over the world use their capital efficiently and manage counterparty risk. We work closely with sell-side clearing members and buy-side clients in conjunction with trading venues globally. UnaVista, a regulated platform that helps customers meet their reporting compliance obligations and reduce operational and regulatory risk through reporting, reference data and analytics solutions, further complements our Post Trade offering.
Through a comprehensive suite of trusted financial market infrastructure services –and our open-access model –we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.