Oferta pracy

Associate Engineer, Technical Operations and Support

Bain Global Business Services Center Sp. z o.o.

Bain Global Business Services Center Sp. z o.o.

aleja Jana Chrystiana Szucha 19

Śródmieście

Warszawa

Technologies we use

Expected

  • Azure

  • PowerShell

  • Tableau Server

  • Alteryx

About the project

Department Overview

Bain's Next-Generation Software Solutions (NGSS) team has been set up to help Industry and Capability Practices digitize their Intellectual Property through a diversified set of technology, services, and support.

The team supports practices, case teams, and clients through various product delivery models including best-in-class partnerships with leading SaaS vendors, product development using industry-leading low code and business engineering platforms, and developing highly complex custom software solutions and products.

In addition to core product development, the team fills critical gaps through a growing technical services catalogue including technical architecture and code assessments, expert architecture consulting, business automation and integration, product visualization services, and infrastructure hosting and support.

Underlying these products and services is Next Gen’s Customer Success Program, ensuring the tools are setup and configured according to the case team and client’s needs, end-users are on-boarded and trained properly, and a global support structure is in-place to quickly answer any questions or address issues.

The results of these efforts are a greater ability to sell cases effectively, serve clients efficiently, and drive capability transfer. In short, it is about better results that enhance our clients' and our own competitiveness.

Your responsibilities

The Role

The role is to support and administer the underlying tools, technologies, and platforms powering the team’s growing list of software products and enterprise-level services. In addition, this role will serve as a technical liaison between Bain’s internal teams and external development support vendors to manage and coordinate system updates, outages, and routine maintenance tasks.

Working under the guidance of the Engineering team’s Senior Leadership, this is a hands-on role requiring a mixture of technical skills, ingenuity, organization, attention to detail, but also business acumen and communication skills.

The list of tools and technologies this role will support are diverse and will include:

• Low code software engineering platforms (e.g., Mendix, Salesforce)

• Business Intelligence and Analytics platforms (e.g., Tableau Server, Alteryx Server)

• Cloud-native services (e.g., RDS, S3, Lambda) from major providers (e.g., AWS, Azure)

• Identity management platforms (e.g., Okta, Azure Active Directory)

• System, log, and availability monitoring (e.g., DataDog, Splunk)

• Version control (e.g., GitHub)

• Security tooling (e.g., Rapid7, Snyk)

Given the range of skills, a willingness and ability to quickly learn and apply new skills are critical. Full training will be provided via formal learning paths and mentorship for the right candidate.

The role is based in Warsaw, local or willing to relocate candidates only.

Responsibilities:

Product Development, Support, and Maintenance (50%)

• Deploy, setup, and run generic configuration of Next Gen software products for new Bain case teams and external clients

• Deploy Mendix code packages to the Mendix or Azure cloud environments using scripts and automation frameworks

• Work with internal engineering teams on running automated deployments, CI/CD pipelines, release management, and continuous improvement initiatives

• Setup authentication/SSO with Okta or other identity management tools, using pre-configured workflows

• Create underlying Tableau Server Site and associated user groups

• Add Bain and client users, and set permissions to various systems

• Follow the existing documentation to troubleshoot internal and external incidents

• Keep a detailed centralized tracking log of all activities performed, using ticketing system

• Follow best practices and standards to ensure proper infrastructure/hosting, data security, user access management, permissions, monitoring, patching, and logging/auditing

• Keep internal operations playbooks, knowledge base information, and automation scripts up-to-date

Enterprise Services Support (20%)

• Setup workspaces and domains using existing scripts and automation for teams

• Manage existing setup, configuration, user management, access rights, hand-over, and any escalations from 1st level support

• Coordinate with outside vendors on service support including escalation of issues, participate in routine maintenance and upgrades, and ensure internal communications back to end users of services

• Maintain and continually update service documentation and manuals

• Vendor onboarding actions and user access management

Scripting and Automation (10%)

• Use existing tools and processes, to improve the speed, accuracy, repeatability, and maintainability of work via automation, script tools, and frameworks

• Follow existing automation paths in the given areas of responsibility

Misc.(20%)

• Work with the existing operations team on daily hands-offs to ensure continuity of customer service and support coverage

• Provide 2nd level technical support as needed when issues arise

• Keep up-to-date on various technologies related to daily work

• Training, professional development, internal meetings, team building events/outings, etc.

• Take part in Service Transition activities

• Take part in vendor onboarding/offboarding process

Our requirements

  • Recent Graduate or last year student with Bachelor of Science degree in Computer Science, Applied Mathematics, Engineering, or any other technology-related field preferred, or strong relevant work experience

  • up to 1-2 years of relevant work experience with a technical support and/or operations focus in a fast-paced, complex business setting

  • Experience working with customers and end users of services in a technical support capacity

  • Strong level 2/3 troubleshooting skills including user tracking and log scanning to piece together a user’s journey to diagnose the root cause of issues

  • Experience in using Service Management and Agile tools (e.g. Azure DevOps, JIRA, Zendesk)

  • Theoretical knowledge in automation and scripting (Power Shell, bash, Terraform, etc.)

  • Basic knowledge and understanding of cloud concepts and technologies (AWS, Azure, GCP)

  • Basic coding and development experience (Python, C#, Java, etc.)

  • Basic knowledge of enterprise BI platforms (e.g., Tableau, Power BI, Qlik, Domo, Looker)

  • Knowledge of version control systems (e.g., Git)

  • Strong communication and presentation skills, including documenting data flows and processes for long-term support and maintenance

  • Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highly organised and demonstrated ability to stay calm and composed in a fast moving environment

  • Entrepreneurial spirit, innovative mind-set, willing to try new things, think outside the box, test and learn attitude

  • fluent English

Optional

  • Bachelor’s degree in computer science, engineering, IT

What we offer

  • Employment contract

  • Annual Bonus

  • Flexible working hours

  • Working from home

  • Life Insurance

  • Private medical and dental care package

  • Multisport cards

  • Office wide social events and team buildings

  • Cafeteria with snacks and daily deliveries of fruit and bread

  • Informal dress code

  • Introduction trainings for new hires

  • Co-financing work-related courses

  • Relocation package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • corporate sports team

  • no dress code

  • coffee / tea

  • drinks

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

Bain Global Business Services Center Sp. z o.o.

Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. In 2015, Bain & Company opened the Global Business Services Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa.

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WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.