Associate Intercompany Export Specialist
- offer expired a month ago
- contract of employment
- specialist (Mid / Regular)
A Day in the Life
We offer you a position where you contribute to the company strategy in the areas of customer experience, strong business growth, operational leverage & continuous improvement by acting as a responsible, accountable partner with a high commitment towards our customers. The right candidate will possess a mix of operational leadership, communication and continuous improvements skills in the delivery of service and support of the Intercompany Export Process.
As Intercompany Export Specialist you provide a professional level of support by applying a broad knowledge of Medtronic processes, tools and policies focusing on Export and Intercompany movements. You have the ability to monitor product and information flows as well as resolving issues in an efficient, compliant and effective way to ultimately strive for the highest level of customer experience.
Responsibilities include processing and monitoring stock transfer orders to downstream Medtronic Distribution Centers in the Emerging Markets, deliveries and shipments in ERP (i.e. SAP) systems, handle all incoming e-mails to (shared) mailboxes, dealing with special requests.
Furthermore, you are responsible for effective issue resolution and communication towards the customer. In order to adequately resolve issues, you need to perform root cause investigation, coordinate issues with other teams, have attention for detail, analyze and assess data and deviations.
The job entails close working relationships with local downstream DC’s, regulatory, logistics operations, transport, trade compliance and our supply chain planning department.
The challenge is getting to know the customer, comply with their specific export/import requirements, take care of their needs and strive to exceed their expectations.
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.
University degree - Licencjat/Inzynier
3+ years’ experience in export related customer care/service, order management or logistics
Fluent in English
Excellent communication skills (verbal and written)
Computer literacy (MS-Office and ERP systems)
Strong sense of responsibility and high flexibility
Able to prioritize in a constantly changing environment and to deal with stress
Pro-Active role in communicating with all parties involved in regional processes, and identify needs
Analytical, problem solving and decision-making skills
Result orientation by using data, KPI’s/Metrics and making active use of tools and systems like MOS, CAP and Lean Sigma
Experience with Emerging Markets and/or Intercompany
Excellent Excel and PowerPoint skills
To be successful in this role you are a team player with a hands-on mentality. You are result and quality orientated. You are strong in mastering and visualizing complex end to end processes and understand the connection between data elements. You are flexible and supportive to change. You have a strong affinity with systems.
What we offer
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
Flexible working environment;
Annual Incentive Plan % depending on company results;
Life insurance - UNUM
Healthcare insurances – Enel-Med
Multikafeteria (including Multisport card)
Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
Employee Assistance Program and Recognize! (our global recognition program)
Careers that Change Lives
To support our Emerging Markets Export department, we are currently looking for a full-time customer focused, pro- active and accurate (associate) Intercompany Export Specialist to work cross-business and cross- regional.
Our Emerging Market Export Intercompany team forms the first point of contact for stock transfer orders and inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America. In close co-operation with our internal parties and stakeholders, we strive to ensure excellent quality, swift delivery and ultimately our patients' safety and health!
The Intercompany Export Specialist is responsible to maintain and enable smooth processes and communications between the respective stakeholders in the region(s), Logistics and Supply Chain teams with a strong focus on operational excellence.
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.