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Associate Manager - Authoring Services

  • Kraków, małopolskie
  • Kierownik
  • 02.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Associate Manager - Authoring Services
    Miejsce pracy: Kraków

    Position Summary:

    The Associate Manager for Releasing and Cataloguing function will manage and oversee all activities performed by the relevant teams. In particular the Associate Manager will ensure the SLA’s/KPI’s and customer satisfaction requirements and targets are met. The Associate Manager will liaise with the client to deliver the expected level of reporting and will work together with the client as well as the other departments to deliver process improvements.

    Job Duties:

    • Leads, motivates and manages dedicated team ore teams to meet Service Level Agreement (SLA) and quality targets
    • Manages and plans development and training of reporting teams
    • Sets individual and team performance goals, reviews and provides feedback, implementing correction plans when required
    • Manages the workload of all reporting teams, ensuring adequate distribution and completion of tasks
    • Ensures the internal and external performance metrics and KPI’s are available and published within the agreed timelines
    • Cooperates with the Data Services Product Team to provide input into Authoring tools development and process improvement initiatives
    • Manages the relationships with other areas and teams of Authoring Services
    • Reviews program plans and collaborates with the Manager to establish the necessary work plans for the team
    • Acts as the primary escalation point for any issues or concerns raised by the customers
    • Maintains the high quality of provided services ensuring the quality goals are met
    • Ensures all relevant processes in scope are adequately documented
    • Participates in the staff recruitment and selection process and advises the Manager on resource levels in the teams
    • Supports relevant new projects and processes introduced across the Authoring Team in cooperation with other managers and leaders
    • Performs other related duties in scope for delivering the service

    Position Requirements:

    • Previous experience in leading/managing role with proven success record
    • Experience of delivering the service to the agreed KPI’s
    • Strong planning and organization skills
    • Strong leadership skills
    • Problem solving skills
    • Very good communication skills
    • Fluent Polish and English skills
    • Previous experience of working with large data sets

    We offer:

    • Stable work in automotive business sector for international clients
    • Specialised processes and access to latest trends and software
    • Respect for the individuals and their work, an employee friendly organization that offers relaxed
    • and friendly work atmosphere
    • Employment contract and flexible working patterns
    • Possibility to use English on a daily basis
    • Private medical healthcare
    • Benefit Multisport Card
    • Cinema tickets
    • Fresh fruits in the office and free beverages daily
    • Participation in the charity actions
    • Participation in the integration events
    • Possibility to join life insurance program
    • Support for employees in life difficult situation
    • Work in the city center
    » Our new office will feature relax zones, big kitchens, room for mothers, and more!