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Associate Support Specialist with languages

  • Warszawa, mazowieckie
  • Specjalista
  • 6 - 8 tys. zł brutto
  • 2019-03-30

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Smart Recruiting

    Smart Recruiting is a boutique executive & direct search agency partnering with the biggest technology, consulting and outsourcing companies in Poland. Currently we are looking for language specialists willing to develop in Technology Consulting area in our client's office in Warsaw.

    Find out more at https://smartrecruiting.pl

    Associate Support Specialist with languages

    Miejsce pracy: Warszawa
    Wynagrodzenie: 6 - 8 tys. zł

    Scope of responsibilities:

    • Provide software support to our client’s customers in a wide variety of industries
    • Process incoming email communication, manage various technical support email inboxes
    • Handle calls from our client’s customers, partners, and internal personnel in EMEA markets
    • Process requests from customers and partners for software updates / license keys
    • Create and maintain online accounts for customers and partners to access client’s websites
    • Assist with the setup of testing environments to facilitate the troubleshooting of customer issue in cooperation with 2nd and 3rd line of support (additional tasks are up to your experience & skills)
    • Issue new software license keys and online accounts for software transactions
    • Administer and support critical technical support operations systems

    We want you to have:

    • Bachelor's Degree in linguistics, business and/or technical field
    • Very good German, French, Spanish, Italian language skills (min. C1)
    • Good command of English language (both spoken and written, min. B2)
    • Strong motivation to work and develop within IT/software technical support area
    • Very good analytical and communication skills
    • Good knowledge of MS Office, ideally working knowledge of SQL
    • Professional experience in a similar or related field would be a plus (hardware/software technical support, databases, programming, SQL, etc.)
    • Willingness to grow professionally in an international business environment

    We offer:

    • Opportunity to work in a well-know, international company
    • New Joiners onboarding programme including trainings
    • Friendly work atmosphere in multicultural environment
    • Trainings in Big Data, SQL, programming languages
    • The ability to use your knowledge of foreign language on a daily basis at work
    • Possibility to cooperate with range of clients and newest technology solutions 
    • Growth opportunities in different areas such as Consulting, Support, Software Development
    • Possibility to take part in social initiatives 
    • Benefits including: private medical care, benefit sport club cards, life insurance

    Interested? Please apply using the button below.

    When applying please enclose the below statement:

    "I hereby express my consent to process my personal data for recruitment purposes by Smart Recruiting Grzegorz Sekulski company, with its registered seat in Warsaw, Poland, ul. Postępu 10, in accordance with the Personal Data Protection Act dated 29.08.1997 (with further amendments). I agree that Smart Recruiting places my personal data in its database and will contact me by phone or email to propose job offers. I've been informed that I can contact Administrator and access the data at any time and have right to correct them or erase from the database.”


    When applying please enclose the below statement:

    "I hereby express my consent to process my personal data for recruitment purposes by Smart Recruiting Grzegorz Sekulski company, with its registered seat in Warsaw, Poland, ul. Postępu 10, in accordance with the Personal Data Protection Act dated 29.08.1997 (with further amendments). I agree that Smart Recruiting places my personal data in its database and will contact me by phone or email to propose job offers. I've been informed that I can contact Administrator and access the data at any time and have right to correct them or erase from the database.”