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Associate Team Supervisor

  • Łódź, łódzkie pokaż mapę
  • Kierownik
  • 21.09.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Associate Team Supervisor
    Miejsce pracy: Łódź

    Traffic and Travel Information Content Operations

    'Five years from now we'll be active in areas we haven't yet dreamed of'.
    Harold Goddijn, CEO TomTom.

    TomTom empowers movement. Every day millions of people around the world depend on TomTom to make smarter decisions. Would you like contribute in designing and developing innovative products that make it easy for people to keep moving towards their goals?
    Content Operations at Traffic and Travel Information has three different centers, one in Łódź-Poland, and another in San Jose-California-US and one at the central offices in Amsterdam-The Netherlands employing about 50 employees. We support different products over 50 countries. The atmosphere within the Content Operations department is ever-changing, positive and hard working.

    Where do you want to be?

    We are looking for the best and brightest minds to join our team. The experience and future opportunities will include monitoring, reviewing and reporting on the performance of the Product Support Analyst at Traffic team to the Manager in line with their targets and objectives. Besides, you will be supervising, motivating, coaching and developing +/- 11 full-time employees within the team, in consultation with the Manager. You will be participating in recruitment activities, setting and managing performance, motivational issues and retention, in line with HR guidelines.

    The team consists in its majority of people with University studies in Geography and Spatial management with knowledge in GIS tools and in most of the cases with accordingly masters, though other education and experiences are considered as we have training programs in place.

    As a member of our team, you are asked to deliver the following:

    • Execute the instructions from the Manager and work with fellow Supervisors planning and scheduling available resources on a weekly/daily basis for your team and managing the floor on a daily basis;
    • Set up clear targets and objectives for the team members setting up expectations;
    • Direct one on one meetings with your reporters;
    • Ensure the effective and efficient intake, analysis, answering and/or escalation of customer feedback and support requests, by phone and/or e-mail and personally handle escalated cases;
    • Identify opportunities for improvement and support implementation.
    • Report and document challenges raised by our Managers and Product Managers;
    • Retain and build relationships with other department both in and outside of Content Operations.
    • Report and present regularly to stakeholders (in English) such as Product Managers, Product Owners and management.


    What do we expect from you?

    To be successful as an Associate Team Supervisor this is the kind of profile we have in mind:

    • Experience in people management as a Deputy Manager, Team Coordinator or in similar positions.
    • Good knowledge of MS Office applications (Excel, Word, Outlook, PowerPoint).
    • High level of the English language. Any other language is an advantage (polish is not mandatory).
    • Strong communication skills (written/verbal) to discuss with various stakeholders.
    • Excellent analytical skills with ability to draw conclusions and provide specific recommendations.
    • Demonstrates initiative and innovation in achieving results.



    What you can expect from us

    • We like having fun together. There is no sense in coming to a job every day if you don’t like the people you work with.
    • We bounce ideas off each other to drive innovation throughout the company. Have a suggestion? See a new way of doing something? TomTom’s founders are still very present and accessible. We all are. Entrepreneurialism is valued, and there is always room for good ideas.
    • We decide, act and follow things through – fast. We don’t like to wait. It’s in our hearts to move forward. So, it only makes sense that we don’t slow the company down with too many layers of decision-making. We make things happen. Quickly.
    • We never get bored. We feel like a “start-up”, but have the resources and benefits of a billion-euro company.
    • Market rate salary, bonuses and benefits

    Want to join us?

    We want to meet you! Apply to say hi. Please complete the online form and attachments in English. Do note that pre-employment screening is part of the selection process.

    TomTom created the easy-to-use navigation device, one of the most influential inventions of all time.

    Since then, our software and navigation technologies have been powering over hundreds of millions of applications across the globe. From industry-leading location-based products and mapmaking technologies, to embedded automotive navigation solutions; innovative personal navigation devices and apps to advanced telematics fleet management and connected car services. We continue to shape the future, leading the way with autonomous driving, smart mobility and smarter cities. www.tomtom.com



    If you would like to be part of this winning team and would like to help us further position ourselves as the authority in location and navigation solutions, please apply through the apply button below.

    We kindly ask you to complete the form and attachments in English. ​