Oferta pracy

Associate Technical Service Engineer with German (Vendor Support)

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Kuyavia-Pomerania

  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Basic troubleshooting of hardware (servers or client computing devices i.e. laptops, PCs, tablets)

  • Providing technical support for our customers from Germany, Austria and Switzerland

  • Troubleshooting and installation of Windows 7 & Windows 10

  • Basic virtualization support

  • Stack monitoring

  • Conducting diagnosis based on input from customer and gathered data

  • Processing service requests according to the company processes

  • Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members

  • Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service

  • Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed

  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution

  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements

  • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team

Our requirements

  • German – written and spoken – C1 (preferable) and English - written and spoken - at least B2

  • Experience in Service desks or related IT services – preferable, if not – logical thinking is a must have

  • Basic knowledge of computer assembly and accessories

  • Understanding Service Desk Process

  • Incident Controlling

  • Service Level Controlling

What we offer

  • Continuous development

  • Initial trainings preparing to work

  • Home office

  • Working hours: Monday to Friday (3 shifts: 8-16; 9-17; 10-18)

  • Laptop and if necessary – office inventory (chair, lumbar support pillow etc.)

  • Flexible working hours

  • Introduce a friend program

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • coffee / tea

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • charity initiatives