sharing the costs of sports activities
Associate Technical Services Engineer with German (Vendor Support)
Fujitsu Technology Solutions Sp. z o.o.
Kuyavia-Pomerania
Kuyavia-Pomerania- valid for 15 daysuntil: 04 Jun 2022
- contract of employment
- full-time
- specialist (Mid / Regular)
- home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України

Technologies we use
Operating system
Your responsibilities
Basic troubleshooting of hardware (servers or client computing devices i.e. laptops, PCs, tablets)
Providing technical support for our customers from Germany, Austria and Switzerland
Troubleshooting and installation of Windows
Basic virtualization support
Stack monitoring
Conducting diagnosis based on input from customer and gathered data
Processing service requests according to the company processes
Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members
Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service
Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed
Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements
Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team
Our requirements
German – written and spoken – C1 (preferable) and English - written and spoken - at least B2
Experience in Service desks or related IT services – preferable, if not – logical thinking is a must have
Basic knowledge of computer assembly and accessories
Understanding Service Desk Process
Incident Controlling
Service Level Controlling
What we offer
Continuous development
Initial trainings preparing to work
Remote work
Working hours: Monday to Friday (3 shifts: 8-16; 9-17; 10-18)
Laptop and if necessary – office inventory (chair, lumbar support pillow etc.)
Introduce a friend program
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
extra social benefits
holiday funds
christmas gifts
employee referral program
charity initiatives
Fujitsu Technology Solutions Sp. z o.o.
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.