Oferta pracy
Information clause Please be advised that the controller of your personal data, collected in connection with the recruitment process in which you participate, is the company under the name Fujitsu Technology Solutions Sp. z o. o. seated in Warsaw (02-255) Krakowiaków 36 Street, e-mail: [email protected] (hereinafter: „Data Controller”). Your personal data will be processed by the Data Controller for the purpose: • Conducting recruitment processes pursuant to art. 6 clause 1 "b" GDPR, i.e. the need to take action at your request, before concluding the employment contract. Processing for this purpose will take place until the end of recruitment for this position. • Carrying out recruitment processes in the future for positions other than those for which you are currently recruiting, if you express your voluntary consent, which will be a prerequisite for processing resulting from art. 6 clause 1 "a" GDPR. Processing for this purpose will take place for the time during which the Data Controller will have positions for which, due to your education and experience, your candidacy may be taken into account in the event of recruitment, however, no longer than until you withdraw your consent. • Pursuing claims and defense against claims arising from recruitment processes in which you will participate - based on the premise of art. 6 clause 1 "f" GDPR, i.e. the justified interest of the data controller described above. Processing for this purpose will take place until the expiry of the limitation period for claims, and in the event of the initiation of proceedings from such a claim - until the final termination of the proceedings. Personal data will be transferred by the Data Controller to public entities, if the obligation to provide it results from the generally applicable provisions of law. Please also note that you have the right to request from the Data Controller: • access to personal data, • rectification of personal data, • delete personal data, • restrictions on the processing of personal data, • the right to object to the processing of personal data, • the right to transfer personal data, • the right to withdraw consent – in the case of processing your data based on the premise of consent, • the right to lodge a complaint to the President of the Office for Personal Data Protection in connection with a breach of personal data protection. The rights listed in points 1-7 above can be realized by sending an email to: [email protected] Providing personal data by you is voluntary, but necessary to participate in the recruitment process.

Associate Technical Services Engineer with German (Vendor Support)

Fujitsu Technology Solutions Sp. z o.o.

  • Silesian

    Silesian
  • valid for 16 days
    until: 04 Jun 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

Your responsibilities

  • Basic troubleshooting of hardware (servers or client computing devices i.e. laptops, PCs, tablets)

  • Providing technical support for our customers from Germany, Austria and Switzerland

  • Troubleshooting and installation of Windows

  • Basic virtualization support

  • Stack monitoring

  • Conducting diagnosis based on input from customer and gathered data

  • Processing service requests according to the company processes

  • Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members

  • Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service

  • Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed

  • Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution

  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements

  • Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team

Our requirements

  • German – written and spoken – C1 (preferable) and English - written and spoken - at least B2

  • Experience in Service desks or related IT services – preferable, if not – logical thinking is a must have

  • Basic knowledge of computer assembly and accessories

  • Understanding Service Desk Process

  • Incident Controlling

  • Service Level Controlling

What we offer

  • Continuous development

  • Initial trainings preparing to work

  • Remote work

  • Working hours: Monday to Friday (3 shifts: 8-16; 9-17; 10-18)

  • Laptop and if necessary – office inventory (chair, lumbar support pillow etc.)

  • Introduce a friend program

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

Fujitsu Technology Solutions Sp. z o.o.

Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.

In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.

At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.

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This is how we work
This is how we work