Audit Operations Analyst

Shell Business Operations

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for:

Audit Operations AnalystNumer ref.: R48374

The Role

We currently have an opening for Audit Operations Analyst to join our Shell Internal Audit and Investigations (SIAI) team. 
The purpose of the SIAI team is to deliver Independent, Courageous and Actionable insights that assures Shell sustainably delivers the World Class Investment Case, upholds a strong Societal License to Operate and Thrives in the Energy Transition.

The purpose of the Operations Team is to provide internal operational support to allow SIAI to operate in most effective and efficient way. These support activities include scheduling of engagement teams, provisioning of SIAI Management information, supporting the annual planning process including reporting to the Board and committees, coordination and administration of our Global Helpline and supporting systems and tools that are specific to our processes. 
Every Operations Analyst will focus on the provision of several key operational support activities but is expected to provide coverage and adequate backup for the other support activities if and when needed.

The Operations Analyst (planning and scheduling) supports the following key activities: 
  1. The annual Audit & Investigations planning process, which is owned and facilitated by the Professional Practices team
  2. Scheduling of SIAI resources and business Subject Matter Experts to ensure an optimum mix of skills and competencies is available within each engagement teams
  3. On and Offboarding of SIAI resources and SME’s if and when required and provide operational support for SIAI specific training courses

Key accountabilities of the Operations Analyst include:
  • Support the Annual Audit & Investigation Planning focal points with complete and accurate planning data 
  • Create and provide concise management information throughout the planning process towards SIAI LT
  • Maintain a clear audit trail in MetricStream tool supporting all material changes to the original (approved) plan
  • Safeguard and work closely together with the scheduling focal points across the organisation to ensure that key scheduling data (e.g. skills and competencies required for each engagement, staff profiles etc) is kept evergreen in MetricStream 
  • Facilitate and manage the scheduling of global / virtual engagement teams (including Subject Matter Experts), with scheduling focal points across the organisation, recognizing the agreed criteria and constraints
  • Facilitate and drive the alignment process with the Audit and Investigation (General) Managers to land on potential scheduling conflicts
  • Manage the relationship with co-source partners (mainly Big Four like Deloitte, KPMG etc) in order to get the right quality of resources at the right time
  • Create and provide concise scheduling MI to the wider organisation using standard MetricStream reporting or via dedicated reports 
  • Conduct on- / off boarding of SIAI staff and temporary Subject Matter Experts e.g. physical and IT access, laptop, phone, distribution lists etc
  • Work closely together with the Professional Practices team and the Management Assistants to provide operational training support 


What we need from you:

The incumbent must have very good interpersonal skills, be able to communicate and influence effectively across different levels (usually more senior) in the organisation, have a pro-active and problem-solving mindset and be able to work in a virtual environment.
Prior experience in scheduling activities (e.g. logistics, staff planning, marine jetty or transport schedulers) is crucial. 
  • Experienced in delivering small projects
  • Experienced in operational delivery and continuous improvement
  • Experienced working across businesses and functions and across cultures and geographies
  • Delivering results through others under time pressure and juggling many deadlines and competing interests
  • Influencing and communication skills (written, oral, presentation, interpersonal) that are effective in diverse business cultures
  • Good planning and organizing skills, able to manage multiple priorities and tasks and have an eye for detail
  • Experience with MS Excel and /or other reporting tools 
  • Self-motivated and keen to learn from new and/or challenging experience

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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