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AVP – Third Party Management Team Lead

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42


HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organizations. Currently, we are looking for a candidate for the position of:

AVP – Third Party Management Team Lead

Role Purpose

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it:

  • Ensures we comply to our regulatory obligations

  • Protects HSBC’s brand, values and reputation

  • Enables us to meet our business needs and support critical business services

  • Reduces the risk of doing business with third parties

  • Supports our policies and provides a consistent approach across the bank

We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.

Principal Accountabilities:

Impact on Business/Function

  • Lead, manage and motivate the team of Hub resource (case advisors and quality checkers)

  • Ensure that the team members are managing day to day transactional requirements of the customers in an efficient manner and in line with the agreed framework & SLA’s

  • Work with the Global Hub teams team to ensure maximum efficiency and coordinate various deliverables across the Hubs

  • Manage Hub resource performance, conducting regular 1-2-1’s and performance appraisals

  • Understand performance across the team and track against agreed service levels

  • Ensure that the Hub resource is skilled to meet demand and work closely with the MI & reporting team to ensure that demand is understood and capacity and skills are available to support it

  • Identify and support development opportunities for Hub resource

  • Escalate any issues in a timely manner to the manager


  • The role will involve frequent liaison with a large range of stakeholders including: 

    • HUB leadership
    • Audit functions
    • SME functions
    • COO leadership
    • TPROs, TPEMs

Leadership & Teamwork

  • A leader who is passionate about managing teams to deliver

  • An influencer who can bring teams together and unite them around a common goal

  • Create an environment for the delivery of consistent performance measurement, training, career management and succession planning across the Hub

  • Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners

  • Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them

  • Assist in driving the employee engagement to above best in class

  • Work with team and peers across all Hubs locations to ensure consistency and to promote a continuous improvement environment

  • Ensures that they have completed the appropriate training to be proficient in the role

Role Context

  • The purpose of this role is to manage Hub resources (8 – 15 FTEs), the AVP – GTPM Hub Team Lead will focus on the people management and development responsibilities within the Hub, in particular to ensure that there are the correct skills in place to meet demand, to identify development or learning opportunities for resource and manage the performance of Hub resource.

Qualifications/Experience & Knowledge:

  • Minimum of Bachelor’s degree

  • The ability to demonstrate outstanding people management / leadership skills during times of significant change / creation of a new ‘function’ or initiatives

  • A good understanding and experience of the Global Businesses and Global Functions within a Bank

  • Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable

  • Demonstrable examples of team work and collaboration with internal and external customers

  • Attention to detail and proactive awareness of internal and external policies

  • Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers

  • A good understanding of the regulatory environment within the region and knowledge of 3rd party risk

  • Excellent written and verbal communication skills and proficient in MS tools

  • Additional knowledge of: French, Turkish, German, Arabic is an advantage.

We offer:

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

You'll achieve more when you join HSBC.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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