Oferta pracy

B2B Services Specialist (Web-based portal support)

Bridgestone Europe NV/SA Spółka Akcyjna Oddział w Polsce, SSC w PoznaniuAbout the company

  • Królowej Jadwigi 43, Poznań
    Poznań, Greater Poland
  • Offer expired 15 days ago
  • Remote recruitment
  • contract of employment, temporary staffing agreement
  • full-time, additional / temporary
  • specialist (Mid / Regular)

Bridgestone Europe NV/SA Spółka Akcyjna Oddział w Polsce, SSC w Poznaniu

Królowej Jadwigi 43

Poznań

Your responsibilities

  • Internal Customer support with the use of a Ticketing Tool (Freshdesk)

  • Web portal administration – 2nd line support

  • Cooperation with the Platform provider (web based portal)

  • Bug reporting and follow up

  • Support in translating business requirements into the change requests

  • Platform enhancements (scope, testing, release communication)

  • Regular contact with Headquarter and local entities (18 countries in Europe)

  • Creating manuals, knowledge base articles and forum notes

  • Assisting with team, or departmental projects and standardization initiatives

  • Identifying and implementing potential process improvements

Our requirements

  • Advanced English – daily job will require fluent language skills

  • High level of customer service and very good communication skills

  • Basic knowledge of the IT environment

  • Experience in ecommerce will be an asset

  • Ability to apply logical thinking to gathering and analyzing information

  • Experience in help desk, service desk, customer support departments

  • Basic knowledge of Jira, Confluence, Miro board, ticketing systems, CMS

  • Awareness of Agile, Kanban, OKR, KPI

What we offer

  • Fixed-term contract 12 months (with possibility of extension)

  • Professional, multinational and dynamic environment

  • Friendly and supportive working atmosphere

  • Possibility to participate in a number of wide-ranging projects

  • Opportunity to demonstrate and implement your own initiatives

  • Comprehensive benefit package, including parking spot

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate products and services at discounted prices

  • integration events

  • retirement pension plan

  • corporate library

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • meal passes

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Bridgestone Europe NV/SA Spółka Akcyjna Oddział w Polsce, SSC w Poznaniu

Bridgestone Europe NV/SA Spółka Akcyjna Oddział w Polsce  SSC w Poznaniu was created in Poznan in May 2011. Today, we provide various accounting, legal and HR services to the Bridgestone Group Companies across Europe. We hire over 200 employees who support our Business Partners in six languages (English, French, German, Spanish, Italian as well as Polish). You can find more info about us at https://bridgestone-ssc.eu/.

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Fixed-term contract 12 months (with the possibility of extension)

If you are interested, please send your CV by clicking on the "Apply" button