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Back-Office Operations Specialist

  • Litwa
  • Specjalista
  • 2017-10-13

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Back-Office Operations Specialist
    Place of work: Riga, Latvia

    About us

    Hi Genpacteer to be,

    Which is your biggest dream? How do you imagine your journey from now on? Ambition will certainly help you explore to the moon and back, we are sure of that, but doing so in a multicultural environment, surrounded by great people will make the experience memorable. At Genpact, young professionals can learn about accounting, procurement, customer service, while even upgrading their language skills. Sounds good, right?

    Our colleagues have access to a wide range of learning and development opportunities, special discounts and subscriptions, insurances and wellbeing activities, while building solid knowledge on a wide range of activities.

    Learn more about Genpact from www.genpact.com / www.youyourself.ro / www.youyourself.pl

    What are we looking for?

    An ambitious Back-Office Operations Specialist who will be based in Riga, Latvia! You will be responsible for back office operations, tasks allocation to internal teams as requested by the customer, stakeholder management and much more. Sounds interesting? Get in touch!


    What will you do daily?

    •  Back office operations, exception management, investigate/ resolve system errors
    •  Allocate tasks to internal teams as per requested by the customer
    • Provide support to UW (mail / chat) & resolve their queries on products/ offerings
    • Manage system stop and provide approval as per company guidelines
    • Handle policy issuance/ maintenance activities
    • Communicate with customer (mail/ chat) & process their requests in systems
    • Communicate via mail & case management tool with vendors/ partners to solve their queries 
    • Contact other insurance companies to seek prospect’s existing insurance details
    • Maintain customer records in internal systems
    • Interaction with internal teams like products/ claims over emails

    What are we looking for?

    • B1-B2 Swedish or Danish skills (read & write)
    • 0-4 years’ relevant experience ideally in Care / Non-Life insurance processes
    • Customer Service/ Policy Admin/ sales support experience (nice to have)
    • Availability to travel to Sweden / Denmark for training for 6 or 7 weeks

    What can we offer?

    • A career within a dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
    • The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
    • An attractive compensation package including: gym card, meal tickets, private insurance, and relocation package (where the case)

    Please send your CV in English
    If you want to find out more about Genpact and how you can Learn. Grow. Succeed., visit our career website http://www.youyourself.pl/ and like our Facebook page.
    Please inlude the following statement in CV: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych dla realizacji procesu rekrutacji (zgodnie z ustawą z dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. U. Nr 133 poz. 883)”.