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Back - Office Specialist with Danish

Genpact PLO firmie

  • Kraków, małopolskie

  • Ogłoszenie wygasło 24 dni temu
  • Pełny etat
  • Specjalista (Mid / Regular)

Back - Office Specialist with Danish

Inviting applications for the role of Back - Office Specialist with Danish

Responsibilities

  • Back office operations support, exception management, investigate/ resolve system errors
  • Allocate tasks to internal teams as per requested by the customer
  • Provide support via e-mail / chat & resolve their queries on products/ offerings
  • Manage system stop and provide approval as per company guidelines
  • Handle policy issuance / maintenance activities
  • Communicate with customer (e-mail / chat) & process their requests in systems
  • Communicate (phone/ e-mail) with vendors/ partners to solve their queries
  • Maintain customer records in internal systems
  • Interaction with internal teams like products/ claims over emails
  • To carry out other functions and responsibilities determined by the Employer

Qualifications

  • Good Danish skills, min B2
  • Communicative level of English min. B2
  • Good MS Office knowledge
  • Work experience with ERP system (advantage):
  • Analytical thinking and ability to learn fast
  • Personal culture and ability to deal with the client properly
  • High motivation and willingness to learn

We offer

  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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