Back-Office Specialist with Danish
KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- specialist (Mid / Regular)
- home office work
- remote recruitment
- запрошуємо працівників з України
Back-office operations support, exception management, investigate/ resolve system errors,
Allocate tasks to internal teams as per requested by the customer,
Provide support to UW (e-mail / chat) & resolve their queries on products/ offerings,
Lead system stop and provide approval as per company guidelines,
Handle policy issuance / maintenance activities,
Communicate with customer (e-mail / chat) & process their requests in systems,
Communicate (phone/ e-mail) with vendors/ partners to solve their queries,
Contact other insurance companies to seek prospect’s existing insurance details,
Maintain customer records in internal systems,
Interaction with internal teams like products/ claims over emails,
To carry out other functions and responsibilities settled by the Employer,
Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs,
Perform all tasks in compliance with Genpact internal policies, procedures,
Successfully graduating the training plan dedicated to the position and the tasks.
Very good knowledge of Danish min. C1,
Communicative level of English,
Good MS Office (especially MS Excel) knowledge,
High School graduate at least,
Familiarity with ERP systems,
Professional experience in Care or Non-Life insurance processes / Customer Service/ Policy Admin/ sales support experience (not mandatorily),
Good interpersonal skills and ability to work well with a broad range of personality styles and types.
Ability to handle pressure,
Understanding of Company and customer processes and policies. Follows working instructions,
Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.
What we offer
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
Back-Office Operations Consultant will be responsible for helping ensure complete customer happiness by providing back-office service contacting the Team via telephone, e-mail or other electronic systems.
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
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