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Back Office Team Leader SK/CZ

AmeriGas Polska Sp. z o.o.

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment

AmeriGas Polska Sp. z o.o.

Burakowska 14



Your responsibilities

The objective of this role is to leading day-to-day operations of Back Office team in respect of customer master data ownership, contract creation, maintenance and termination, invoicing & reconciliation processes as well as serving colleagues as an expert and advisor.

To succeed in this role you need:

▪ People management skills

▪ Experience in successfully building and maintaining a customer data base

▪ Experience in steering the business KPI’s and analysing the results to improve the service level

▪ Very good interpersonal skills, able to influence peers and interact with the rest of the team Strong bias for customer satisfaction

▪ Openness to discuss with customers

▪ Ability to prioritise a changing to-do list

▪ Demonstrate strong work ethic and advanced organizational skills

▪ Technology awareness and sales processes knowledge and understanding

▪ Strong attention to detail

▪ Looking for process simplification


▪ Assisting Back Office Manager in building a strong, high performing team motivated to effectively execute their given objectives and targets

▪ Supervising a team of subordinates to deliver high quality customer service

▪ Ensuring a delivery of high quality service in terms of: customer master data ownership, contract creation, maintenance and termination, invoicing & reconciliation processes

▪ Creating and maintaining back office processes related documentation

▪ Workforce planning, reports

▪ Serving as a first escalation line as well as advise in case of complicated customer requests and negotiations

▪ Looking for ways to optimize & automate processes

▪ Ensuring the delivery of assigned KPIs

▪ Taking incoming customer calls, resolving customer queries

▪ Following and contributing to the communication procedures, guidelines, and policies

▪ Ensuring compliance with internal controls, business rules, policies, and legal requirements

▪ Assisting and coordinating information flow with other teams in leveraged and retained organization

▪ Ensuring adherence to controls and audit requirements throughout in-scope process execution

▪ Constantly seeking for in-scope process productivity and efficiency improvement areas and working as a team member to implement those

Our requirements

  • Minimum Bachelor's Degree

  • Minimum 4 years’ experience in similar position

  • Experience in managing junior staff members

  • Familiarity in ERP systems

  • Ability to multi-task, prioritize, and manage time effectively

  • Attention to details

  • Self-driven, results-orientated with a positive outlook and a clear focus on high quality and business profit

  • Excellent decision-making skills

  • Experience in calculations and managing KPI's

  • Understanding of accounting processes

  • Quality and deadline oriented

  • True team player and excellent in building strong, effective team and developing business relationships

  • Proficiency in English both verbal and written

  • Advanced knowledge of excel – experience in creating reports, pivot tables (macros nice to have)


  • Previous experience in customer support and familiarity with our industry

  • Familiarity in CRM systems

  • Knowledge of reporting tools

  • Ability to communicate and work in an international team

  • Logistic processes knowledge

  • Proficiency in other European language Czech, Slovak(preferred) or Hungarian, Romanian)

What we offer

  • Contract of employment

  • Attractive salary and bonuses

  • Free medical healthcare, group insurance and lunchpass card (monthly additional PLN 150)

  • Great independence and possibility of real influence on the company's operation - we take every idea into account

  • Opportunity to develop; we appreciate people with passion and willingness to share knowledge with others

  • Tools needed to get the job done


  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • retirement pension plan

  • coffee / tea

  • leisure zone

  • extra social benefits

  • meal passes

  • holiday funds

  • employee referral program

  • charity initiatives

AmeriGas Polska Sp. z o.o.

AmeriGas Poland is one of the leading companies in the LPG business in Poland. We distribute gas in cylinders to individual and industrial customers as well as lease tank installations for liquefied gas to be used for heating and production purposes. As the only company in Poland we offer superlight new generation gas cylinders, which can be connected without the use of any tools.

AmeriGas is part of the UGI East Division, which is one of the three business segments of the American based UGI Corporation in Europe.

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