sharing the costs of sports activities
Backoffice Customer Service Specialist with Polish and English
CONECTYS POLAND sp. z o.o.About the company
- Półwiejska 42, PoznańPoznań, Greater Poland
- Valid for 25 daysuntil: 18 Aug 2021
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
You will assist SHEIN’s customers via email & chat in Polish
You will provide best-in-class customer service and problem resolution to customer queries
You will resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting and explaining the best solution
You will initiate, manage, answer, and solve customers queries
You will professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly at first contact
You will assist all customer queries by offering precise, concise, complete, and within the agreed terms
A C1 Polish spoken/written
A B2 English spoken/written
Interest in the clothing and fashion industry
Flexibility to adjust to all kinds of project development changes
Customer service or similar related working experience (nice to have)
A good spirit and consciousness of service, positively provide service to customers
Ready to work on a rotating schedule: Mon-Sun 09:00 – 22:00, from the office
What we offer
Great colleagues & friendly environment
Bonuses in accordance with your performance
Training for career development
Really awesome opportunities to grow professionally
private medical care
flexible working time
no dress code
coffee / tea
employee referral program
CONECTYS POLAND sp. z o.o.
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.
We also strongly believe in Fun @ Work, so much that we've made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.