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Backoffice Specialist with English

DIDXL sp. z o.o.About the company

  • Warszawa

    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Expected

  • MS Office

Your responsibilities

  • First point of contact towards customers for all customer related issues

  • Be the grease between customers and the 2nd line technical support

  • Help customer with question on our portal

  • Resolve product or service problems reported by customers and partners

  • Number order management, both on demand and supply side

  • Number porting process

  • Planning and preparation of conferences

Our requirements

  • High School degree or equivalent level through experience (1-2 years)

  • Excellent written and verbal communication skills in English (other language would be an asset)

  • Advanced knowledge in MS Office (MS Excel and MS Outlook, in particular)

  • Hands on mentality

  • Extremely determined to succeed and learn to recover from failure

  • Ready to ensure together with the rest of the service team that customers are also helped outside office hours

  • A creative mind with an ability to suggest improvements

  • Previous experience in a similar position would be an advantage

What we offer

  • Fast growing company

  • International team

  • Competitive salary

DIDXL sp. z o.o.

didXL offers international geographic telephone numbers (DIDs). We source all our numbers from reputable local carriers and forward incoming calls and data over a proprietary IP network to our customers. Telecom operators benefit from our fast and hassle-free provisioning system with an appropriate and competitive rate structure.

We deliver vital components for innovative communication services on an international level. Our vision is to eliminate boundaries by combining the benefits of global IP communication with local telephone infrastructure.

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