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Banking Support Associate (Back office) with English

HCL PolandAbout the company

  • Opolska 112, Kraków
    Kraków, Lesser Poland
  • Valid for 8 days
    until: 23 Jun 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HCL Poland

Opolska 112


Your responsibilities

  • Support account opening/ maintenance and back – office processes for current / savings / cards/ Consumer loans products

  • Processing of day to day transactions / queries / tasks as per operating procedures.

  • Delivers as per Service Level Agreement always

  • Ensure service quality (KPI's) are maintained

  • Contribute to team effort by accomplishing related results as needed

  • Follow communication procedures, guidelines and policies

  • High energy resource with ability to own and assist customer requests/ issues/ needs; and ensure adherence to defined procedures to complete phone/ email/ chat transactions

  • Understand Service Level Agreements and support achievement of set targets

  • Build/ maintain training material (training presentations etc.) to close the gaps identified

  • Provides support in documenting business processes and other continuous improvement projects

  • Maintains the organization of department files/references and performance report

Our requirements

  • Multilingual resource with good understanding, writing & verbal skills in English (C1 level or Native)

  • Basic understanding of Banking

  • Ability to multitask, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

  • Flexible to work on Saturday & in rotational shifts - Any 8 hours shift b/w 8:00 am – 8:00 pm.

  • Issue Resolution and Escalation Management

  • Problem Solving, Self-Management & Decision-Making

  • Multi-Tasking / Time Management

  • Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.

  • Can assist other team members with questions and problems related to this skill

  • Proactive with a strong ethic and eagerness to ‘ go the extra mile’

  • Adaptable to learn new processes, concepts and skills

  • Ability to work in a fast-paced deadline driven environment


  • Other EU language can be an added advantage (German Romanian or Italian)

What we offer

  • Life insurance

  • Private health insurance

  • MultiSport Card

  • Clear career path in a growing multinational organization

  • Benefits

  • private medical care

  • life insurance

HCL Poland

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.

In Poland we started our operations in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 15 languages, we also work on technology based projects for our clients.

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