Oferta pracy

Business Analyst - Chatbot

Schenker Technology Center Warsaw Sp. z o.o.

  • Katowice

    Katowice, Silesian
  • offer expired 5 months ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • remote recruitment

Technologies we use

Operating system

About the project

For our Global Automation Competence Center, we are looking for Business Analyst who supports the assessment of business needs and enhances initial demand descriptions (e.g. by non-functional requirements, projects requests and business cases). Business Analyst strongly cooperates with other IT roles and business to ensure successful IT project delivery.

Your responsibilities

  • Eliciting of business requirements and review of options with customers, business units, and end users to ensure complete testing with few defects or unexpected problems.

  • Analysis, and evaluation of business requirements and user needs

  • Design, preparation, and review of documentation of requirements and change management with business needs to ensure full understanding, and where needed, acceptance.

  • Compiles and elaborates functional and non-functional requirements

  • Explaining any technical issues or open questions to business customer.

  • Communication of business objectives to technical teams and technical solutions to the business customer.

  • Documenting and communicating all open issues or open questions about business processes or procedures to the team.

  • Configuring system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.

Our requirements

  • Minimum 3 years of experience in business process management and/or business process analysis

  • Process or workflow modeling tool experience

  • Strong business, system and customer service orientation

  • Good understanding of project and application life cycles and work in an Agile delivery model

  • Good knowledge of formalized methods for specification (e.g. Use Case Modelling, Data Modelling, Interfaces)

  • Fluent spoken and written English


  • Experience with Chatbots concept documentation and in identifying processes fitting the technology and beneficial usage of Chatbots

  • Experience in working with Google Services (DialogFlow, Geocoding, Speech-to-Text, Text-To-Speech)

  • IREB certification

This is how we organize our work

This is how we work

  • in house
  • agile

Development opportunities we offer

  • external training

  • industry-specific e-learning platforms

  • mentoring

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • holiday funds

  • charity initiatives

Recruitment stages



Let's Talk


Let's Meet



Schenker Technology Center Warsaw Sp. z o.o.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

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