sharing the costs of sports activities
Business Analyst CMB
HSBC Service Delivery (Polska) Sp. z o.o.
- Kraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
Operate at a management level, working across global business and regions and maintaining a global perspective on business change.
Demonstrating the value of Strategic Business Change management in helping to shape the CMB Businesses change agenda and achieve quick wins for the business, whilst also supporting the development of long term roadmap for a change initiative.
To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group
To effectively manage stakeholder considerations while maintaining a global outlook
Creating a true sense of urgency, pace, high performance and collaboration with business partners while delivering change initiatives
Staying abreast of external developments in global regulation and competitor activity and understanding the risks it poses to HSBC
Ensuring priority change is driven forward with pace, whilst setting and managing realistic expectations, which often means having hard conversations up front
Work relatively independently and have the gravitas and acumen to work with business stakeholders. They should be confident to challenge the business, where appropriate.
Be self-motivated and driven but able to manage and work in a team whenever required. They may not be subject to close supervision.
Be easily accessible and available to support global business needs, ensuring they are reactive to CMB’s needs. Typically, they should have high energy and sense of urgency with the ability to learn quickly and assimilate information.
Work closely with and get support from global businesses and global functions to help shape & deliver the change. They should be able to ‘connect the dots’ between businesses, regions, priority markets and countries for the business.
Be able to cope and bring structure to ambiguous situations and problems. They will be expected to adopt an agile and flexible approach to work. Ideally, the role holder should have the ability to move between modes of thinking (e.g. strategic to analytical; board to drilldown).
Good understanding of Business Transformation Frameworks and best practice
Very good business analysis, requirements gathering and design techniques
Very good change management and implementation management techniques and approaches
Understanding of Innovation within the industry
Very strong knowledge of the external environment - regulatory, political, competitors etc.
An understanding of HSBC Group structures, values, behaviors, processes and objectives
A good view of the Commercial Banking business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance
Knowledge of Commercial bank’s business model - i.e. the customer proposition, the channels and operations, and the key financial performance drivers
Strong knowledge of business change - functionally, operationally and financially
Good financial and commercial acumen and the ability to understand and contribute to business cases. Includes ability to appreciate complex business problems and apply some commercial sense.
Very strong knowledge of the UK Payments Regulation Landscape required
Proven history of delivery in payments industry through market channels and experience in Open Banking necessary
Proven track record as an outstanding analyst, consultant and/or project manager and experience in regulatory related projects required
Overall financial services industry knowledge
Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Strong experience of delivering change into different audiences and managing implementation in banking environments
Effective communication, inter-personal and negotiating skills
Sound judgmental skills to identify and resolve problems
Proven ability to work with senior stakeholders and business sponsors
Experience of having been involved in the management and control of multiple complex global programmes/business transformation which have ambitious goals and high change requirements
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Strong analytical background and proven ability in analytical rigor
Knowledge/experience of operating iterative delivery techniques at scale
Successful experience in developing and retaining critical talent and building an effective team
Experience of contributing to the development of Target Business and Operating Models and transformation business case (bottom-up & to-down)
Business Analysis & Design
Problem Solving and Critical Thinking
Planning and Plan Management
Innovation and Idea Management
Change and Implementation Management
Project Management & Commerciality
High level of drive and motivation to ensure successful delivery of complex transformational initiatives
Ability to leverage resources available to achieve goals
Qualifications and Accreditations
Master’s degree (e.g. MBA) in related field or commensurate practical experience
Good working knowledge of functional area in an operational or consulting capacity
Industry recognized technical certifications i.e. PMP, CBAP, Master Black Belt - Six Sigma (Optional), TOGAF (Optional)
Industry recognized CMB & Risk domain certification (APTFFE, FRM etc.)
What we offer
Stable and interesting job in professional team with international exposure,
Friendly and welcoming culture, focused on professional and personal development,
Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally,
Consistent scope of responsibilities,
Private health care, employees` benefits.
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
Aboy the role
The purpose of this role is to help in shaping and executing against CMB’s global strategic change agenda.
Strategic Change Business Analysts are at the centre of how Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Strategic Change Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support IT with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Strategic Change Business Analysts activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Strategic Change Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes.
The role holder will need to be abreast with emerging technology and innovation and their application to solve challenges and improve the quality, efficiency and effectiveness of the Bank’s proposition and customer and colleague experience.
They will be accountable for the timely and high quality delivery of programmes, adhering to HSBC core frameworks (Transformation Framework, Agile).
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.