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Business Analyst CMB

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Operate at a management level, working across global business and regions and maintaining a global perspective on business change.

  • Demonstrating the value of Strategic Business Change management in helping to shape the CMB Businesses change agenda and achieve quick wins for the business, whilst also supporting the development of long term roadmap for a change initiative.

  • To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group

  • To effectively manage stakeholder considerations while maintaining a global outlook

  • Creating a true sense of urgency, pace, high performance and collaboration with business partners while delivering change initiatives

  • Staying abreast of external developments in global regulation and competitor activity and understanding the risks it poses to HSBC

  • Ensuring priority change is driven forward with pace, whilst setting and managing realistic expectations, which often means having hard conversations up front

  • Work relatively independently and have the gravitas and acumen to work with business stakeholders. They should be confident to challenge the business, where appropriate.

  • Be self-motivated and driven but able to manage and work in a team whenever required. They may not be subject to close supervision.

  • Be easily accessible and available to support global business needs, ensuring they are reactive to CMB’s needs. Typically, they should have high energy and sense of urgency with the ability to learn quickly and assimilate information.

  • Work closely with and get support from global businesses and global functions to help shape & deliver the change. They should be able to ‘connect the dots’ between businesses, regions, priority markets and countries for the business.

  • Be able to cope and bring structure to ambiguous situations and problems. They will be expected to adopt an agile and flexible approach to work. Ideally, the role holder should have the ability to move between modes of thinking (e.g. strategic to analytical; board to drilldown).

Our requirements

  • Knowledge

  • Good understanding of Business Transformation Frameworks and best practice

  • Very good business analysis, requirements gathering and design techniques

  • Very good change management and implementation management techniques and approaches

  • Understanding of Innovation within the industry

  • Very strong knowledge of the external environment - regulatory, political, competitors etc.

  • An understanding of HSBC Group structures, values, behaviors, processes and objectives

  • A good view of the Commercial Banking business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance

  • Knowledge of Commercial bank’s business model - i.e. the customer proposition, the channels and operations, and the key financial performance drivers

  • Strong knowledge of business change - functionally, operationally and financially

  • Good financial and commercial acumen and the ability to understand and contribute to business cases. Includes ability to appreciate complex business problems and apply some commercial sense.

  • Experience

  • Very strong knowledge of the UK Payments Regulation Landscape required

  • Proven history of delivery in payments industry through market channels and experience in Open Banking necessary

  • Proven track record as an outstanding analyst, consultant and/or project manager and experience in regulatory related projects required

  • Overall financial services industry knowledge

  • Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects

  • Strong experience of delivering change into different audiences and managing implementation in banking environments

  • Effective communication, inter-personal and negotiating skills

  • Sound judgmental skills to identify and resolve problems

  • Proven ability to work with senior stakeholders and business sponsors

  • Experience of having been involved in the management and control of multiple complex global programmes/business transformation which have ambitious goals and high change requirements

  • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments

  • Strong analytical background and proven ability in analytical rigor

  • Knowledge/experience of operating iterative delivery techniques at scale

  • Successful experience in developing and retaining critical talent and building an effective team

  • Experience of contributing to the development of Target Business and Operating Models and transformation business case (bottom-up & to-down)

  • Capabilities

  • Business Analysis & Design

  • Achieving Excellence

  • Stakeholder Management

  • Problem Solving and Critical Thinking

  • Planning and Plan Management

  • Collaboration

  • Process Re-engineering

  • Consultancy

  • Innovation and Idea Management

  • Change and Implementation Management

  • Project Management & Commerciality

  • High level of drive and motivation to ensure successful delivery of complex transformational initiatives

  • Ability to leverage resources available to achieve goals

  • Qualifications and Accreditations

  • Master’s degree (e.g. MBA) in related field or commensurate practical experience

  • Good working knowledge of functional area in an operational or consulting capacity

  • Industry recognized technical certifications i.e. PMP, CBAP, Master Black Belt - Six Sigma (Optional), TOGAF (Optional)

  • Industry recognized CMB & Risk domain certification (APTFFE, FRM etc.)

What we offer

  • Stable and interesting job in professional team with international exposure,

  • Friendly and welcoming culture, focused on professional and personal development,

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally,

  • Consistent scope of responsibilities,

  • Private health care, employees` benefits.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

Aboy the role

The purpose of this role is to help in shaping and executing against CMB’s global strategic change agenda.

Strategic Change Business Analysts are at the centre of how Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Strategic Change Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support IT with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Strategic Change Business Analysts activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Strategic Change Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes.

The role holder will need to be abreast with emerging technology and innovation and their application to solve challenges and improve the quality, efficiency and effectiveness of the Bank’s proposition and customer and colleague experience.

They will be accountable for the timely and high quality delivery of programmes, adhering to HSBC core frameworks (Transformation Framework, Agile).

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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