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Business Analyst - Global Transformation (US/Canada)

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 17.09.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Business Analyst - Global Transformation
    Location: Kraków
    Ref No: GTC/BA/US/03/2018

    Global Transformation is a dedicated team that helps shape and implements strategic change for HSBC. Combining our change expertise and experience with our HSBC knowledge and network, we work hand in hand with our business and delivery partners across the world to deliver the important changes needed to achieve HSBC’s aim: to be the world’s leading international bank. Currently we are looking for Business Analyst to support Retail Bank Wealth Management (RBWM).

    Key Accountabilities:

    • This role is heavily business focused, it is not an IT role,
    • The Analyst will gather, translate and clarify requirements and define design options in collaboration with Business Stakeholders, consultants, delivery partners and subject matter experts,
    • In systems related projects, the role holder will support IT Teams with the translation of business requirements into detailed functional requirements and designs, representing the voice of the customer and business in these discussions,
    • The Analyst will support Change Management activities such as early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback,
    • The Analyst will also support Implementation Management, including planning, controlling and reporting on implementation of the change, focusing on accelerating benefits and minimizing risk during deployment,
    • Implementation activities will also include managing implementation readiness as well as managing the early stages of implementation (e.g. pilot),
    • In reengineering projects, the role holder will support Process Consultants in analyzing and re-engineering world class business processes,
    • Ability to work between 2:00 pm – 10:00 pm according to US/Canadian time zone


    • Min. 3 years’ experience in gathering requirements, process re-engineering or conducting design activity required
    • Experience in communicating effectively with a range of stakeholders,
    • Good understanding of retail banking business and experience in retail banking projects
    • Fluent English language skills (fluency in any other language will be an advantage)
    • Exposure to change implementation activity,
    • Good verbal and written communication skills and experience in face-to-face presentation,
    • Overall financial services industry knowledge with specific functional expertise is a plus
    • CCBA/CBAP, APMG AgileBA certificate is an advantage
    • Lean Six Sigma/ Green Belt is an advantage

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.



    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]