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Business Analyst OCC - EMEA Region

NAVBLUE

NAVBLUE

Aleja Grunwaldzka 413

Oliwa

Gdańsk

Your responsibilities

  • Coordinate and execute delivery of implementations including the gathering of all required information used in defining the customer product setup

  • Perform system training for customers prior to go-live / system adoption, or support customer’s existing methodology to provide adequate training

  • Handle escalated customer support tickets as required

  • Gain customer acceptance by explaining or demonstrating features and operational improvements:

  • Provide Training Webinars, Q&A, Master Classes

  • Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments

  • Provide support to Production and Support teams as required

  • Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices

  • Act as customer advocate/representative and feed Portfolio organization with customer queries on advanced product functionality

  • Support other Navblue Organizations with review and update of product materials, including but not limited to: Customer-Facing Documentation, Marketing Materials, FAQs, etc..

Our requirements

  • Significant, ideally 5 years or more, of experience in Commercial Flight Operations as a Pilot, Aircraft Dispatcher (certified) or Operations Controller

  • Must be able to travel internationally – up to 50% of the time

  • Must work effectively with others in a team environment as well as work independently with little supervision, depending on the task at hand.

  • Strong time management and organizational skills.

  • Must possess strong analytical/critical thinking skills.

  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

  • Must be able to establish and maintain strong relationships

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • employee referral program

  • co-funding for meals

Job summary:

We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our new customers in the EMEA region. This position is responsible for actively managing the technical activities required to enable implementation of these products in the ecosystem of our new customers. With a solid base of product, industry knowledge and global regulatory compliance, the BA must be able to articulate product positioning/capabilities to both business and technical users, identify technical issues of assigned customers to assure complete customer satisfaction, and assure the timely delivery of complex implementations.

NAVBLUE

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Cardiff (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), and Gdańsk (Poland) with other offices all around the world.

NAVBLUE is operating within the Airbus Helicopters Polska Structure

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