sharing the costs of sports activities
- Postępu 17B, Mokotów, WarszawaWarszawa, Masovian
- valid for 4 daysuntil: 22 May 2022
- contract of employment
- specialist (Mid / Regular)
- full office work, home office work, hybrid work
- remote recruitment
- запрошуємо працівників з України
Technologies we use
About the project
WHY BLUE YONDER?
If you have experience in customer service, Help Desk, 1st 2nd line support and you are thinking about the next step of your career, if you want to create something with us, have an impact just submit your
A completely new LCT Support Team is an extension of the dynamic development of the advanced in-house product by Blue Yonder. You may be able to create a team with us and learn about our Luminate Control Tower solution https://blueyonder.com/platform/control-tower.
The role will be 60% Functional and 40% technical with heavy client communication over emails and team meetings.
You will be responsible for supporting customers during implementation and post go-live ofthe SaaS platform.
You will interact with BY clients for enabling new functionalities of BY product.
You will do triage of the issues coming from clients post go live of BY product.
You will be responsible for timely resolution of the product issues raised by client.
You should be able to replicate the software issues in system and do the testing when fix isprovided by development team.
You will be exposed to multiple technologies, database and integration environments.
You will be guided by senior member of team during your ramp up phase.
You will be provided necessary trainings to learn and adapt new environment.
Knowledge of Integration frameworks and data flows across multiple system
Clear understanding of triage of customer issues
Intermediate to advance knowledge of MS SQL
Strong communication skills in English (Written and Verbal) - must have
Ability to use MS office (Power point, MS Excel, Word, Outlook) effectively and efficiently
Ability to understand the customer issues related to software, decide on next step to resolve it, follow up with product development team for software fixes, do user testing
Beginner to intermediate level in PowerBI, Saas Products, Postman for testing APIs
Salesforce, Jira, confluence
Degree in IT, Science, Engineering, Business Management Preferred
Self-driven and quick learner skills
Ability to take decisions and need minimum guidance or handholding
Thrive in a fast-paced team environment, adaptability to learn new technologies
Strong business analysis skills
Understanding of Supply chain concepts - nice to have
Verbal, written, presentation and interpersonal skills – Must have
Understanding of other European language- nice to have
What we offer
Private health care package
26 vacations days since day 1
Extra recharge days
Two volunteering days /per year
Sport allowance /card and Yoga classes
Grow your career: e-learning platform and various in-house trainings
Programs for innovator
Salary range 9 000 - 14000 - PLN gross
Unique team building
private medical care
WHAT WE DO
We are a leader of the magic quadrants, check the link: https://media.blueyonder.com/blue-yonder-named-a-leader-in-the-2021-gartner-magic-quadrant-for-supply-chain-planning-solutions-report/
Blue Yonder improving shipping process with AI for top brands | Fox Business Video
Applying over 35 years of domain expertise, contextual intelligence and data science, Blue Yonder (formerly JDA Software) is helping more than 3,000 of the world's leading manufacturers, retailers and logistics companies create more autonomous, sustainable and profitable operations.
Blue Yonder's machine learning-driven digital fulfilment platform enables clients to deliver to their customers when, how and where they want it.
• With 5,400 professionals, Blue Yonder is a leader in its industry
• Great Place to Work
• Great projects from the biggest players
• Our people have 414 patents and 10 000 years of domain experience
• $1B Annual Revenue
• A Leader in Three Gartner Magic Quadrant Reports
We are a proven, passionate bunch of game-changers so apply fulfill your Potential!