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Business Analyst

Blue Yonder

9 00014 000 gross / mth.
  • valid for 4 days
    until: 22 May 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, home office work, hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Blue Yonder

Postępu 17B

Mokotów

Warszawa

Technologies we use

Expected

  • MS SQL

  • MS Office

  • PowerBI

  • Saas Products

  • Postman

  • APIs

  • Salesforce

  • Jira

  • Confluence

About the project

WHY BLUE YONDER?

If you have experience in customer service, Help Desk, 1st 2nd line support and you are thinking about the next step of your career, if you want to create something with us, have an impact just submit your

application!

YOUR TEAM

A completely new LCT Support Team is an extension of the dynamic development of the advanced in-house product by Blue Yonder. You may be able to create a team with us and learn about our Luminate Control Tower solution https://blueyonder.com/platform/control-tower.

Your responsibilities

  • The role will be 60% Functional and 40% technical with heavy client communication over emails and team meetings.

  • You will be responsible for supporting customers during implementation and post go-live ofthe SaaS platform.

  • You will interact with BY clients for enabling new functionalities of BY product.

  • You will do triage of the issues coming from clients post go live of BY product.

  • You will be responsible for timely resolution of the product issues raised by client.

  • You should be able to replicate the software issues in system and do the testing when fix isprovided by development team.

  • You will be exposed to multiple technologies, database and integration environments.

  • You will be guided by senior member of team during your ramp up phase.

  • You will be provided necessary trainings to learn and adapt new environment.

Our requirements

  • Knowledge of Integration frameworks and data flows across multiple system

  • Clear understanding of triage of customer issues

  • Intermediate to advance knowledge of MS SQL

  • Strong communication skills in English (Written and Verbal) - must have

  • Ability to use MS office (Power point, MS Excel, Word, Outlook) effectively and efficiently

  • Ability to understand the customer issues related to software, decide on next step to resolve it, follow up with product development team for software fixes, do user testing

  • Beginner to intermediate level in PowerBI, Saas Products, Postman for testing APIs

  • Salesforce, Jira, confluence

  • Degree in IT, Science, Engineering, Business Management Preferred

  • Self-driven and quick learner skills

  • Ability to take decisions and need minimum guidance or handholding

  • Thrive in a fast-paced team environment, adaptability to learn new technologies

  • Strong business analysis skills

  • Understanding of Supply chain concepts - nice to have

  • Verbal, written, presentation and interpersonal skills – Must have

  • Understanding of other European language- nice to have

What we offer

  • Private health care package

  • Life insurance

  • 26 vacations days since day 1

  • Extra recharge days

  • Two volunteering days /per year

  • Sport allowance /card and Yoga classes

  • Grow your career: e-learning platform and various in-house trainings

  • Programs for innovator

  • Salary range 9 000 - 14000 - PLN gross

  • Annual Bonus

  • Referral program

  • Unique team building

  • Benefits

  • sharing the costs of sports activities

  • private medical care

WHAT WE DO

We are a leader of the magic quadrants, check the link: https://media.blueyonder.com/blue-yonder-named-a-leader-in-the-2021-gartner-magic-quadrant-for-supply-chain-planning-solutions-report/

Blue Yonder improving shipping process with AI for top brands | Fox Business Video

Blue Yonder

Applying over 35 years of domain expertise, contextual intelligence and data science, Blue Yonder (formerly JDA Software) is helping more than 3,000 of the world's leading manufacturers, retailers and logistics companies create more autonomous, sustainable and profitable operations.

Blue Yonder's machine learning-driven digital fulfilment platform enables clients to deliver to their customers when, how and where they want it.

• With 5,400 professionals, Blue Yonder is a leader in its industry

• Great Place to Work

• Great projects from the biggest players

• Our people have 414 patents and 10 000 years of domain experience

• $1B Annual Revenue

• A Leader in Three Gartner Magic Quadrant Reports

We are a proven, passionate bunch of game-changers so apply fulfill your Potential!

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