Logo Pracuj.pl

Business Analyst (WSIT)

ITDS Polska Sp. z o.o.

16 80023 520 net (+ VAT) / mth.
  • Company location


    Kraków, Lesser Poland
  • Work location

    Poland (remote work)

  • offer expired 2 months ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment
  • Specializations:Business analytics

Technologies we use

Operating system

About the project

As a Business Analyst, you will be working for our client, a global financial institution dedicated to shaping the future of digital financial services. Your role will involve delivering the Client Services Workflow and Case Management CLUB product, bringing together existing CMB Middle Office and GB Client Operations digital strategies to create a single Wholesale Client Services function. You will be leading the analysis and design of the Digital Workflow and Case Management strategy, collaborating with business SMEs to gather and refine requirements, and ensuring the digital design and delivery across all client journeys. Additionally, you will be contributing to training content and maintaining effective RAID management.

Your responsibilities

  • Leading the analysis and design of the Digital Workflow and Case Management strategy across Client Services, specific to the delivery of CLUB

  • Collaborating with business SMEs to gather and refine business requirements, translating them into agile user stories with clear acceptance criteria

  • Refining solution designs and communicating with business stakeholders in their 'own language’

  • Facilitating workshops and conversations with SMEs to validate and challenge business requirements

  • Formulating user stories and acceptance criteria, collaborating with test teams to ensure alignment

  • Creating and maintaining a traceability matrix and managing risks, assumptions, issues, and dependencies (RAID)

  • Preparing materials for senior stakeholder forums and presenting as required

Our requirements

  • Extensive experience in business analysis within a digital context

  • Knowledge of Commercial and Global banking client/customer life cycle

  • Understanding of Wholesale Client Services, including New to Bank, Existing to Bank, Credit Analysis Unit, and Regulatory Business Support

  • Experience with Middle Office technology such as Client Vision, CRT, NGT, Appian, SmartServe, Global Links, and other HSBC systems

  • Proven Agile working experience with user stories and acceptance criteria

  • Strong process optimization and change delivery skills

  • Outstanding organizational, planning, and problem-solving abilities

  • Excellent relationship management and influencing skills

  • Effective communication and interpersonal skills across all levels

  • Fluent English

This is how we organize our work

This is how we work

  • at the client's site
  • agile

This is how we work on a project

  • Continuous Deployment

  • Continuous Integration


  • sharing the costs of sports activities

  • private medical care

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate gym

  • mobile phone available for private use

  • computer available for private use

  • saving & investment scheme

  • no dress code

  • coffee / tea

  • drinks

  • christmas gifts

  • birthday celebration

  • sharing the costs of a streaming platform subscription

  • access to +100 projects

  • access to Pluralsight

Join the Force of Future Analysts and Lead the Way!

Krakow-based opportunity with the possibility to work 90% remotely!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at [email protected].

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.

We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

Scroll to the company’s profile